Constantly asking for password

[MPap]

I recently moved my broadband account from TalkTalk to EE since I had my mobile account with EE to try and minimise expenses. Can't say it's been a huge success. I connected my phone and tablet to the network, no issues.

However, my TV gets constantly disconnected and requires password at least once a day. And knowing how frustrating it is to type a password using a remote is enough.

Please help me because I'm regretting ever made this switch since I have been paying way more than what I thought I could earn and getting frustrated for not enjoying my TV.

[Northerner]

Hi @MPap 

Try forgetting the network on your TV, restarting your TV and connecting again. 

What brand and model TV do you own.

Thanks 

[MPap]

Thank you for your reply, that's what I've been doing at least once a day hence the frustration. I own a 4K LG but I don't know the model. But like I said no issues ever with Talk Talk.

[Peter_W]

Welcome to the Community, @MPap.

I have an LG OLED TV myself, and whilst I will very occasionally need to sign back into my WiFi, we're talking every few months rather than as regular you described.

If you haven't already, I'd recommend powering off your EE Hub at the wall, and leaving this unplugged for at least 30 minutes.

This will assign you a fresh IP and run a series of checks on the Hub upon restart, so can resolve any potential issues.

If that fails to improve things, it's worth giving Compatible WiFi a try too.

Peter