Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I pay £76 a month for the busiest household wife, I thing the hubs model is 7pro ( not 100%) sure, last month the internet went down for 3 days, still was charged full £76, thought some money would go off my next bill, it didn’t, but right before I’m...
Has the old BT Hybrid device been blocked from the new Wi-Fi 7 hub. And the extenderAs I've had one of the new hubs for nearly a year.Because yesterday I noticed that the blue circle was flashing, indicating it has lost the uplink to the hub. But aft...
Landline issue. Any body knows whats going on with EE and the exchange around Burton Upon Trent?Apparently 1,309 other customers are having a problem with the landline.Myself just get an engaged tone when trying to dial out and can't hear anyone if t...
Does anyone know if I can link my home broadband with a second router in a static caravan?
I've set up a static IP for my PC and forward 44274 but it remains closed and I can't access it. I've never had an issue port forwarding on any other router, including the BT Smart Hub 2 which was replaced when I moved to EE Fibre 900. I even tried e...
EE mobile internet is working however, broadband is not, stopped working at 1:58AM and still down
My broadband and internet has just stopped working why
I’m trying to connect in the extended Wi-Fi but I can’t not finish it
Since both the app and site is down for what I guess is planned maintenance with zero notification, and we can’t even access our online bills how on earth are we supposed to contact customer service????? Is there a magic number for them? I have broad...
