Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I phoned up to notify I was leaving at the end of my contract(30th October) on the 30th september. I have my new services to go live on the 30th October. I recieved a bill today for an entire month (15th October-15th November) so 16 days past my ...
Every time I try to manage my broadband such as look at upgrade options, I get greeted with a page stating:Sorry, this service is not availablePlease call us on 0800 956 6000 and we’ll try to get things sorted. I do not wish to have to call as I get ...
Hi,I'm not sure how to submit a bug report with the router firmware that I found on the EE Super Hub Plus. So, I thought I would throw everything I know about the bug below. This might also make for a good bug reporting template.Define the problem - ...
HiMoved across to 500mb EE broadband from the equivalent BT 500 mb plan on 31st January Still using my BT smart hub 2 . I paired the smart hub to my EE app so I could use WiFi controls and do speed tests via the EE app. Worked fine when I used it...
HiOpenreach only brought FTTP to my area in the last few months.After 18 months with Hyperoptic I have now switched my broadband provider over to EE's Full Fibre 500.Like many other people on this forum seem to be, I frankly am very disappointed with...
Hi there.I have an unlimited minutes contract for landline and mobile calls on my landline phone and also 1000 minutes for 0845 and 0870 numbers. Am I subject to the 60 minute rule where you have to hang up and ring again? I ask because I spent longe...
I just moved over from BT and my line activated today. I’ve got the Hub Pro and the one Smart WiFi Pro set up. I couldn’t get the WiFi pro paired in my office upstairs at all, but managed to in my bedroom. We’ve got a large ish 4 bed house. The Wifi...
Hi my broadband was ment to be getting installed today and there is no sign of bt
My new EE router is working well, but the 2m red ended cable that was supplied to connect it to the wall socket is too short. Is it possible to obtain a long one (3-5m)?
The old IPC6023 driving me up the wall. Is it only BT that can sort?
