Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hy EE team I am a new customer, and the guy who registered me made a mistake in my name. everything is correct, just my name and my email address, not. I received my broadband WiFi to my address and on the wrong name. I tried to call back the number ...
Hi I posted here several questions but whether they ever had attention - who can say... as they seem to get moved all over the shop and replied to with links to generic help not answers... so I'll cut this down to one single question.Having been (mis...
Hi All,I have looked through the EE forums but find myself in a bit of a corner so I'm hoping someone can help. Here is my setup:1) Digital Voice comes through my EE router, as far as I can work out this means I cannot remove the EE router.2) I have ...
In September, I signed up for EE broadband after a cold calling salesman of yours convinced me that EE would give me a better signal than Sky and that I would be reimbursed for any early leaving fees. I have since found out that all of this is a lie....
Are there any issues with broadband connectivity currently?
I was with BT for some time and up to April 2024 on 900mb fibre which had no issues. I've moved over to EE broadband and added x3 TV boxes, changed to 500mb speed and got the Wifi 6 router. Speed wise I always have 500mb - no issues.I have a Windows ...
According to 192.168.1.254 i have both bands turned on. I am unable to name them separately and no device can see the two bands. Just one entry for my HBB.
Hi everyone, I upgraded my package the other day and added the WiFi enhancer however whenever I try to run the ping optimiser on the manage BB tab I get the error: ”WiFi Enhancer is unable to complete the Ping Optimizer process due to external circum...
A year of consistent interruptions and service breakdowns with no help from EE. Utterly useless company, countless hours wasted on the phone and with engineer appointments. nothing fixed and they keep charging me every month Reporting to consumer omb...
Hi,I'm unable to access the WiFi Enhancer feature (either in the app or on the website) even though i have this included in my internet package (1gbps full fibre).I contacted support within the app in December and they claimed a fix was on the way, w...
