Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43696 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84221 Views
  • 11 replies
  • 12 Helpful

Resolved! Red-ended cable

My new EE router is working well, but the 2m red ended cable that was supplied to connect it to the wall socket is too short.  Is it possible to obtain a long one (3-5m)?

AndrewRye by Investigator
  • 466 Views
  • 4 replies
  • 10 Helpful

IPC6023

The old IPC6023 driving me up the wall. Is it only BT that can sort?

jimtig by Investigator
  • 250 Views
  • 3 replies
  • 0 Helpful

STILL no access to online billing

I've been trying to access my Broadband bills for over a month now can't get to them via this site or the App. I'Ve written a complaint to EE and didn't even get a reply. What is going on I have been with EE broadband since June and had nothing but p...

Resolved! moving house

Hi Team, how do i go about setting up my broadband and Phone as im moving house

ant0077 by Visitor
  • 538 Views
  • 1 replies
  • 1 Helpful

Resolved! Landline

I have just upgraded to full fiber with bt/ee I can’t plug one of my two house phone into hub as I’ve no spare wall socket what can I do 

Made for gamers

Im looking at the packages offered and wondered if the made for gamers package only improves ping times for game servers etc, or does it prioritise traffic for everything on the connection