My broadband has been down all day.

[NickSweet]

I’ve had no bradband since 07:15am today.  I’m in St Leonards on Sea.  It is likely to be down until 5:15pm tomorrow.  Anyone else caught up in this ? 

[Chris_B]

@NickSweet  Have you spoken with customer support?  Have you tried switching off for 30+ seconds and restarting the router?  What colour lights show on the router? 

[NickSweet]

Thanks for the reply, Yes to all of those, there is an outage apparently which is taking longer for openreach to fix. I have a BT router which EE have taken over. it’s showing an orange light.

I was asking the question to gauge how wide the outage is.

Nick
Sent from my iPhone

[XRaySpeX]

What lights show on the router?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also report your problems there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

[NickSweet · Accepted solution]

Hello,

This is what customer service sent me …

“ Thanks, Nick. I see you are currently impacted by a Major Service Outage (MSO). It's a mass issue. MSO Ref: IMT11192/26. Start: 31/01/26 - 07:15. I'm checking this with openreach”

So it would appear that it’s more than my line


Sent from my iPhone

[XRaySpeX]

Looks like it!