Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am unable to connect my TV box using WiFi. It says poor signal. Everything else in the room is fine including the TV which sets next to it. It's only about 6m from the router with no wall in between.This is my second box and both behave the same.
I originally used EE Broadband but needed a fixed IP, so I switched to BT. Unfortunately, I was mis-sold by BT, so I moved back to EE. Since then, I’ve noticed problems when streaming video from my home to another location.After investigating, I disc...
every day now in stead of just loging on they request a passcode how can i stop this happening
I had full fibre installed on the 3rd of Feb, and for the first week or so I was getting 930Mbps solid, but for the past few days it has been varying between 700-850Mbps. I know the "stay fast guarantee" is only 700Mbps, but losing at times 230Mbp...
Hi I have EE HUB 6 with the WiFi 6 extender the ethernet port on on back of the extender isn't working does it need to be switched on
I'm planning to switch to EE for FTTP broadband. I've had a couple of phone conversations relating to installation concerns, and ideally I'd like these resolved by a site visit, but this is not possible except on installation day.My questions are the...
Hi there, obtained a new ee hub a couple of months back, full fibre replacing the copper etc. We have a BT openreach master socket in the hallway, old style, and since the swap it seems very erratic. Phone line checks etc done by EE all say ok, but i...
Appalling App! Just moved my broadband to here, set up the Smart app Via the setup through app with sincere difficulties, I managed a way around it in the end. My purpose for the app is to control the WiFi due to me paying an extra £5 for WiFi enhanc...
I have permanently left the country and my broadband is expiring on the 25th of March 2026 and I am unable to cancel my broadband plan as I do not have a UK number anymore. I am also unable to cancel the plan on my phone, please can anyone help m...
Hello, changed over to EE from virgin about a month ago and the router stays online and connection stays on but on every streaming app it buffers almost every video/episode, struggles to load up thumbnails. Can anyone help with this?
