Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by Grand Master
  • 40642 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73900 Views
  • 7 replies
  • 12 Helpful

Resolved! Move from EE Bright Box router to EE Smart Router.

I have agreed a deal with EE to change to fibre broad band and today I received the EE Smart Router that will enable that to happen. I am currently using an EE Bright Box router and have made a copy of all the IP and MAC addresses that currently have...

Compensation

How do I take to EE about compensation I waited 10 days for Wi-Fi to be turned on and they said I would get some money on my account to pay my first months bill 

Demsilou by Visitor
  • 295 Views
  • 1 replies
  • 2 Helpful

Resolved! Broadband

My broadband has been down for 3 days and can’t seem to get an answer from anyone? Any help would be appreciated?

Kiekie1 by Explorer
  • 390 Views
  • 3 replies
  • 1 Helpful

Fault on Broadband Select your Extras Page

I have been trying to look and Broadband packages and how they stack up with adding a phone plan to them but there appears to be a fault with the page  when i enter my mobile number (im on EE PAYG) on the Offers and Extras Page the verify button free...

Screenshot 2023-06-17 074751.png
foxtrotmike by Skilled Contributor
  • 416 Views
  • 8 replies
  • 0 Helpful