Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’ve just moved over to EE from Sky, where my eero was working fine. I’ve reset the eero and when going through the setup process it’s trying to ‘register’ with the internet but cannot connect. I’ve checked the cables and know they work. I’ve reset t...
Broadband is not working. Raised a complaint and got reply it can be fixed within 4 days. There wont be any reimbursement for the 4 days without internet which is gonna effect my work. Same night i got an email saying my complaint is closed but inter...
Hi.I recently moved to EE from BT and was sent some smart WiFi plus discs to replace the BT discs I had. When I originally set this up, they had a solid aqua light.My broadband recently crashed and had to be reset. The hub has a solid aqua light bu...
i have fullfibre broadband 900.download speeds start at 100mbps and go up to 900mbps then drop slowly back down to 100mbps then back up? its very inconsistent and wondering if there is reason why?
My broadband has been down all morning and I don’t know why
broadband billingCan,t connect biling to my profile name
I sent a BT hub and WiFi disk back with the returns kit a few weeks ago, as I was sent a new EE hub and smart wifi. I haven’t got the tracking number, keep receiving texts asking me to send the kit back which I have done. Looks like a reoccurring iss...
I have taken broadband out with bt but its switched to ee in the process of set up and struggling to get logged into either the bt app or this one properly ee are asking for my account number but the only one I have got is the bt account number what ...
How to remove other users who is using my Wi-Fi
Hi I had problème with my broadband for a week I’m using my phone hotspot I want to know about the monthly payement?such that I didn’t use my broadband for week or more thank you
