Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44387 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86034 Views
  • 11 replies
  • 12 Helpful

Resolved! Can a Smart Hub SH32B be used as a Wifi Extender?

Hi AllCan a second Smart Hub SH32B be used as a Wifi Extender and connected to each other via ethernet cable? If this is possible please could someone give me the instructions in the 'For Dummies' language. I appreciate any help on this subject. 

Mark165 by Investigator
  • 412 Views
  • 2 replies
  • 1 Helpful

WiFi Enhancer - account missing assets required to add

I was hoping someone might be able to help my make progress in adding WiFi Enhancer to my Full Works 900  plan. I know that I need to pay extra to add it (£5?) but the app, website, and even the customer service team can't do so, it just cycles round...

Metal82 by Visitor
  • 496 Views
  • 2 replies
  • 0 Helpful

changed from BT to EE

had a forced change over from BT to EE on 27th Nov seemed to be seamless, then today 3rd Dec all my broadband settings have now restricted My streaming platforms. I have altered no settings App won't allow me to link accounts or manage my broadband o...

markgc65 by Explorer
  • 320 Views
  • 1 replies
  • 1 Helpful

New EE Hub not connecting to Aurora AOne Hub

We have recently switched from BT to EE full fibre. All of our devices transitioned to the new hub apart from the Aurora AOne Hub (the red exclamation mark flashes). We have been in touch with AOne support and they are blaming the EE firewall setting...

NAEW1 by Investigator
  • 2244 Views
  • 51 replies
  • 6 Helpful

Landline not working after fibre installation

2 WEEKS AGO A BT OPEN REACH CHAP CAME TO INSTALL FIBRE WHICH HE DID AND CHECKED THE COMPUTER ALL WAS WELL BUT THE LANDLINES DID NOT WORK HE LEFT SAYING HE DID NOT KNOW ABOUT EE SO COMPLAINTRAISED AND  A GORDON WAS DESIGNATED TO CALL AND RESOLVE THE I...

Smart Hub Pro WAN speed limited to 100 mBPS

I have just taken delivery of a Smart Hub Pro. I plugged it all in and let it settle down and update.On going to the web interface I noticed that the WAN speed is set to 100 mbps.When I plug in my Smart Hub Plus it is 1000 mbpsAny ideas what the issu...

Ewan15 by Skilled Contributor
  • 580 Views
  • 6 replies
  • 0 Helpful