07-03-2026 10:28 PM
Really struggling with our broadband this last couple of days.
The page for checking for outages isn’t working ironically!) so I’m just wondering if anyone can tell me if there’s an issue or if I need to be getting onto EE 👍
Thanks
07-03-2026 10:29 PM
What lights show on the router?
BB issues are rarely widespread but specific to your own line.
If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.
Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.
What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?