Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43699 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84233 Views
  • 11 replies
  • 12 Helpful

Openreach Modem location during initial setup

Hi sorry if this has been asked before.In the very near future I will be switching over to a new fibre connection. In the meantime I want to make sure my living room is prepared but unsure of how things will be set up when the time comes. Apologies f...

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Yeando by Explorer
  • 608 Views
  • 5 replies
  • 9 Helpful

Fibre 900 install

I am perplexed.I've signed up for fiber broadband coming from BT G.Fast.Engineer visit was today.He left a crack on the wall instead of a hole. They've switched off the BT internet and the new fiber doesn't work the router is flashing orange.Why woul...

Carpena by Investigator
  • 352 Views
  • 6 replies
  • 0 Helpful

Resolved! Re: hola

Yes im do switch to ee from v4 but i signed a contracted and the termantion fee is just over £800 and ee  only pay 300  towards  wich do help me can you help

Richie1P by Visitor
  • 199 Views
  • 1 replies
  • 3 Helpful

Resolved! I need a new router please

I need a new router please.I can not contact you in regards to this no matter what I try. Neither text,bot or phone message.In anybody can help. Even if someone from EE could ring,text or even carrier pigeon  

Complaints ombudsman

Hi it’s such a long long crazy story of why EE couldn’t connect our internet service leaving us 21 days with zero internet. The switch from sky was supposed to be easy. We were handed over as a welfare case but still waited over a week for service. a...

Full Fibre - 900mbps - Smart Hub Pro - £10p/m Add-On

Has anyone succesfully ordered and received the £10p/m add-on to their existing BB/TV package?I've had countless calls this last week and getting tired of being passed around to so many different departments. I actually managed to order it quite swif...

kp95 by Valued Contributor
  • 812 Views
  • 8 replies
  • 1 Helpful