Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Internet connected but no devices are working either through WIFI or LANHelpline can see all devices but still nothing willwork.just keep getting messages about no secure connection
recently we got a fiber line ran in to the block but its been sat for weeks coiled up not connected to anything what can i do as my internet at the moment is bad and need fiber to get the speeds i want
We live in a dead spot for mobile and have to use mobile over wifi. We also have an unreliable electricity supply with frequent power outages. At present this is not a problem as we are still on the old copper system and the landline still works in ...
Hi, Just wondering if there is any way EE can assign a true static IP address? I have just moved over recently from Vodafone and now having issues with certain services due to the lack of static IP. I cannot really find a lot online other than people...
Is anyone else still experiencing no broadband connection on the higher speed 1.6gb?Had no service since Friday evening and was told Friday night there are aware of the situation and it would be sorted asap. I phoned yesterday (Sat) and again was tol...
I had Fibre 900 installed recently, and I'm using the EE Pro router and I've noticed my iPhone is now connecting to the WiFi Extender instead of 6GHz like it did originally, which has halved its speed. I'm wondering if it's possible to force a device...
All devices reporting connected but no internet. TV works as normal, via ethernet cable, but everything else reports "Connected but no Internet". Devices than can report give a "DNS Error" report.Mini TV boxes, boosters, anything that relies WIFI is ...
Hi I have phoned EE three times as I cannot see my broadband bill on my EE app. Someone phoned me back to check my email address, phone number and said it will be sorted but still weeks later I can't see anything only my mobile phone bill. I've tried...
Hi there.In the last hour or so I have joined EE as a new customer. I am nearing the end of my BT contract come Feb 28th as my final bill date. But unfortunately when trying to get a date for delivery for my new EE equipment, the earliest I could pic...
My broadband is. Still not working please help thank you [Mod edit: Title added]
