Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45718 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89013 Views
  • 11 replies
  • 12 Helpful

Resolved! Dates for Contract change and bill schedule mismatch

Hi, Informed that existing broadband  contract (with EE)  finsihes on 02-04 (with high 40GBP  new monthly rate if no action taken ) , signed up today for new contract (with EE)  informed by emai lthat new contract begins on 14-04. What happens in the...

joecor by Visitor
  • 325 Views
  • 1 replies
  • 2 Helpful

Resolved! Smart WiFi Discs: Multiple Discs

We have three discs as the hub is in one corner of the property. Disc 1 is paired with the hub. Disc 2 is paired with Disc 1. Disc 3 is paired with Disc 2. Is this correct or does every disc need to be paired directly with the hub?

RGMS by Investigator
  • 446 Views
  • 5 replies
  • 8 Helpful

EE Broadband capped when actually downloading?!?!

I recently changed to EE broadband(Fibre 67 as full fibre is not in the area yet) Before I changed I asked if it was a capped download when downloading games due to my then internet (Talk Talk) at the time capping download speeds to 4-5mb when downlo...

Open Reach cable cut

There have been works carried out by water company Severn Trent. They ended up cutting the open reach cable without notifying us. We have had no Internet for over 2 days. EE customer Service has told us that they can not confirm if the cable will be ...

tanwir84 by Explorer
  • 439 Views
  • 2 replies
  • 3 Helpful

WiFi Controls in EE APP stuck on 'Installing update'

Hi, Hoping the community will be able to help me out. I installed my new Smart Hub Plus yesterday and I am trying to get into the WiFi controls from the EE App. I've been with EE for a number of years on full FTP. Signed a new deal the other day. Int...

Crj1981 by Investigator
  • 8771 Views
  • 29 replies
  • 5 Helpful

Nord vpn

I have received my new Ee smart hub and am wondering if I can install Nord von on it and if so how? I already have a NordVPN account for my mobile and other devices. 

Jat03 by Investigator
  • 1878 Views
  • 6 replies
  • 4 Helpful