Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I left my previous supplier and now they want £133.63 for early release but EE says they will pay previous suppliers payment for early release. Help please
Any having problems with WiFi just completely went off white box LOS is red flashing orange router
Hi, how can I manage my groups/devices whilst the app is down
I have a great speed to my hub and have a modern 4 bedroom house. Nothing unusual no 3 feet thick walls or any massive electrical interference. However I have some areas where my signal is weak, the kitchen and garage mainly. So I purchased some ext...
Can i speak with online agent regarding broadband connection
I cant seem to find my bills for broadband and mobile, so I don't have a clue when they are due. How do I fix this?
My current broadband contract expires on 13 June 2026. I have received an email from EE stating if I renew now and before 31 March 2026 I’ll get another 24-month discount on EE Broadband. What’s more, if I recontract my EE Broadband now they will f...
I've had full fibre installed about a month ago, with a smart hub pro and 2x smart wifi pro access points.Since using the kit I've noticed a problem with my mobile phone, a Google Pixel 8 pro. When moving around the apartment, sometimes it will drop ...
My Ring doorbell and house alarm constantly disconnect and the Ring doorbell is a waste of time as it takes an age to connect to the point where callers have left the property before it works!I’ve tried a second router, I’ve tried splitting the frequ...
I have received an email from EE stating if I renew and upgrade to full fibre before 31 March 2026 my EE Broadband price will be frozen until 31 March 2027. Wondering if anyone knows if there are any additional costs for installation as I can't fin...
