Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Afternoon All, Having some issues setting up smart WiFi and was seeing if the SH30A router is compatible with the SW10A smart WiFi that they’ve sent. it doesn’t connect via WPS or Ethernet but when I log into the router I can see the device is connec...
Just joined EE and already regretting it!broadband box arrived with smart WiFi and no hub. No one to talk to about how to get my hands on the hub. Anyone got any ideas?
Hi there all, Just writing to make sure I'm not going crazy - it's probably just a good idea to give you all a timeline of what's happened... 17/10/25: Service is enabled24/10/25: After a week of consistent operation, service is non-existent (orange...
Hi, has anyone worked out the technique to make EE listen? And work out how to speak to someone who is helpful and sensible who they can have a dialogue with. Calling the phone number and even using the services for open cases which provides a link ...
Hi why is my broadband still not working? Thank you
Hi,We had some reports of luminate.live not loading. We've narrowed it down and it seems to just be the EE broadband users.Could you remove the block? Its causing confusion for our customers.Many thanks
My Home Hub was recently replaced as the old one developed a fault. I want to access the settings on my new Home Hub but when I use the IP address 192.168.1.254 I see message saying that a secure HTTPS connection is required. When I follow the link t...
I have a new hub with a smarthub as backup. Everything has been sync'd. If I check the EE coverage checker, it says 4G has great coverage but the hub only shows 2 bars.If I disconnect the broadband, on the old BT system, the smarthub took over and ...
I’ve been trying to claim the switch offer where EE promised they would pay my early termination fees for my previous provider. They seem to be doing everything possible to get out of paying and are now saying I need the final bill from my previous p...
I was lent to go live on 29th April, my service went like on 8th Oct, now been told only entitled to 60 days compensation, made numerous phone calls and not once did anyone mention only getting up to 60 days compensation.
