Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40627 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73846 Views
  • 7 replies
  • 12 Helpful

Broadband was meant to go live today?

Hello all,have been waiting all day for the broadband to go live. Called EE to which they said they’re waiting for the engineer to sort the line. But was told they finish around 6pm?flashing yellow light on the hub, haven’t received any email or text...

Networking

Hello, my name is Jhulismara [Mod edit: Please do not share personal details such as your full name as your posts are visible to the public. Thanks!]

Jhulis95 by Visitor
  • 242 Views
  • 2 replies
  • 2 Helpful

Broadband keeps going off

For the past week or so, my broadband keeps going off. I either have no lights on my hub or the lights are yellow. Once I unplug it or turn the power button off and on again, it's fine. But a few hours later, it will go off again. It is the internet ...

Ceedee1 by Investigator
  • 439 Views
  • 12 replies
  • 3 Helpful

BT Digital Voice to EE Digital Home Phone

Being a longtime BT user, we currently have FTTP with 900 option.We also have had BT Digital Voice since pre release trials and have multiple Essential and Advanced with Alexa phones dotted around our house.We have everything BT apart from our latest...

Landlinr down

Malcolm xxxxxxxxxxx  no telephone still have internet [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Problem with hybrid router ee

Hello I have a hybrid router ee and  i want to receive SMS .But when i click on login too ee to receive SMS i receive error : This page isn’t workingapi.ee.co.uk didn’t send any data.ERR_EMPTY_RESPONSE-------------------------------------------------...

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berkayak by Visitor
  • 267 Views
  • 1 replies
  • 0 Helpful

Recommendations on router replacement

Hi.I have purchased a new router which is TP-Link Next-Gen Wi-Fi 6 AX5400 Mbps Gigabit Dual Band Wireless Router which i read you can use with the EE Smarthub (DSL) as an access point. But i am unable to get it to work. Do i need to do anything on th...