EE Wifi 7 Pro pairing issues with Broadband Router Pro 7

[dragonxpress]

I have recently changed over from BT to EE but still on the same Gigabit service.  I was using my own Netgear Nighthawk Rax 200 Router which did a sterling job of up to 250mbps Wi-fi in my 3rd floor back office but thought I'd give the Wi-fi 7 Pro a go instead.  At first I got it synched with the router in the same room before moving it to the second 2nd floor and it worked perfectly - achieving up to 500+mbps wi-fi in the same 3rd floor back office but I noticed a couple of days ago that the light on the extender changed from a solid aqua to a flashing orange and the connection to it was lost.  I have since tried pairing it again and resetting both devices and whilst it connects first time and a solid aqua again, but once I move it to the 2nd floor again all I get is a flashing orange light.  Any ideas?  

[JimM11]

@dragonxpress Paring takes longer than what is expressed, and when moved also takes longer to settle and workout the connection details!

[dragonxpress]

How long is long?  I left them both in the same room for 24 hours before moving it - anywhere up to about 6 feet is ok but once I move it, it flashes orange?  Do I just leave it flashing orange?

[JimM11]

@dragonxpress 24hrs would be more than enough for the mesh to work itself out and connected by then. Below is the help for all the Smart Wireless. Are you only mobile app for looking at what is happening with the devices?

https://ee.co.uk/help/broadband/getting-started/setting-up-smart-wifi

https://ee.co.uk/help/broadband/fix-problem/fix-problems-with-smart-wifi

[bobpullen]

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@dragonxpress wrote:

How long is long?  I left them both in the same room for 24 hours before moving it - anywhere up to about 6 feet is ok but once I move it, it flashes orange?  Do I just leave it flashing orange?

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So you literally walk +6ft away from the hub and the LED immediately starts flashing orange? If so, that's definitely not normal unless you've some huge obstruction in the path somewhere.

Are both devices in the open air, positioned optimally and not tucked behind other electrical equipment/furniture/in cupboards etc?

When you say you reset, was this by inserting something into the reset pinhole on each device until the status light goes green/device reboots?

[dragonxpress]

So I take it out of the room where the router is and take it to the room directly above the router and/or in the hallway of the first floor and the orange light is flashing HOWEVER when I first paired it, the devices were working fine for about 48 hours.  Nothing's changed.  I live in a modern house built 15 years and there are no solid walls internally and no other furniture etc. in the way.

I have physically reset both router and wifi extender and still the same outcome?  Extender works in the same room as the router but this defeats the object of having an extender ...

[dragonxpress]

Hi

I'm having EXACTLY the same issues as you and have been Teaching Computing for 30 years as well as CompTIA certified so am certainly not a newbie to all this but can't for the life of me to get it to work as it should, well tell a lie - it was working perfectly for about 48 hours before developing the same symptoms as you describe.  I can get them connected in the same room but not when I move the extender away which kind of defeats the object of an extender ... did you get anywhere with this?

[JimM11]

@dragonxpress Have you been able to look at the frequency bands and power with both devices?