Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,Only recently moved from BT to EE and because of the full fibre install, my main hub has changed location and now the majority of the connections are now on the Smart WiFi Pro extender.I can see by connecting to the hub that there are 19 connectio...
I have a "Green Feathers" bird-box camera that worked fine with a BT Hub. I now have the EE hub.The camera will not connect to the new hub - i tried disabling the 5ghz - didn't helpPlease reply if you have real knowledge of the problem and have achie...
Since we have swapped from BT to EE we are major lag on games with ping hitting from 240 to over 300. Does anyone else have this problem or know how to fix it ??
So im switching over but can’t have my modem fitted until January and I keep getting messages about sending my bt quipment back but I can’t yet ?
We moved too EE on the 17th November, they installed full fibre & a digital landline, worked great for 5 days then stopped working. Now on day 15 with no broadband or home phone. 4 appts with Open Reach cancelled without reason, the 'date it will be ...
Recently switched from BT Broadband to EE and the broadband connection isn't particularly stable. It drops, typically for a couple of minutes, 2 or 3 times a day. The set up is more complicated than with the former BT Hub (v6) as it's added the Smart...
Hi,I have an LG OLED TV (B4) and a home network consisting of the main Wi‑Fi 7 hub plus two mesh extenders. When selecting Wi‑Fi networks on the TV, I see:HOMEWIFI DFS appearing multiple timesHOMEWIFI 2.4G appearing twiceI can also see neighbouring 5...
We are originally BT customers and switched over to EE for our broadband via BT (if that makes sense). Although the account was always in my husband's name I manage it and BT always put me as a named person on the account. Since switching to EE they ...
HiIve decided to cancel my Broadband/TV package with EE because I’ve taken a far better deal with another provider.As I’m cancelling early into the contract I accept there is an early cancellation fee but was astounded to learn in my case I’m being a...
I switched afeom Sky broadband to EE broadband in October this year. I received confirmation email from the Switch team on 5th Novmeber stating that I would receive the amount of the early cancellations fees that I had paid to Sky back into my acco...
