Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45907 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89375 Views
  • 11 replies
  • 12 Helpful

BT_Paragon 650 Caller Display with Digital Voice

I have several BT_Paragon 650 phones with caller display.I have recently moved to DV.  My cheap caller display products are showing the caller display number, however my BT_Paragon 650, while showing the number, is not however able to match the numbe...

AndyPK by Investigator
  • 507 Views
  • 6 replies
  • 1 Helpful

WiFi 7 upgrade

New WiFi hub smartly picked up all the devices previously registered to my 6 hub. Saved a lot of time. The problem is that any new registering to the house WiFi only picks up the old hub and password. Good job I kept a photo of the old password detai...

Resolved! Router running on 4g, no broadband

Hi, I have been through the EE diagnostic bot text message thing twice and all it tells me to do is turn the router off for 2 mins, which does not fix the problem. Since Friday evening my smart hub has had the white light lit, meaning I'm running on ...

Zaphod79 by Investigator
  • 454 Views
  • 4 replies
  • 3 Helpful

Broadband & TV deals won’t load

Looking to upgrade my broadband and see what tv deals are however I keep getting this message and it won’t load anything  I have spoke to EE on the phone and on chat but I just keep getting told that they have had problems today, but this has been go...

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Resolved! Internet down?

Anyone else's broadband down this morning? EE app unhelpful, simply says unable to check it, but doesn't say why.

Resolved! Unlimited minutes & International

HiI have just joined EE broadband from BT. I have a landline and have paid for Unlimited Minutes & International. I have looked on the “EE phone USA from broadband” and it states that calls to USA landlines are included but it has double asterisk aga...

ColinH34 by Investigator
  • 662 Views
  • 5 replies
  • 2 Helpful