Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My EE account is in my name because of my mobile phone, I used to be able to check the broadband account aswell but can no longer 'find' it or previous bills. The Broadband is in my husbands name but we have the same email address so thought it would...
I set up a new BQM on Thinkbroadband when I migrated from Plusnet (where I had a static IP address), but the Smart Hub doesn't respond to pings from outside my network, or at least I haven't found a setting where this can be activated.I was going to ...
Title: FortiGuard Still Blocking Official Lahore High Court Website (lhc.gov.pk)Hi everyone,I’m hoping someone from EE’s technical or network team can help me resolve a persistent access problem that’s been ongoing for several months.Whenever I try t...
Disclaimer, I used a pair of these for about 9 months after the OR contractor deigned to install our new fiber ONT at the far aside of the house, as far away from my home office / server room as possibleAfter griping about this on the phone someone s...
I have been getting really wound up about this !!!I was supplied the following information (wrong email )from the consumer-resolutions teamThe email address should have been [email protected] was sending loads of emails to the wrong address, I di...
I'm trying to switch my BB to EE, I used a comparison site to find a good price of £24.99 for 500mb.However when I go through the process and they check my existing provider it says there is already a switch request on my line.In July last year I was...
I want to upgrade my contract but don’t want to phone
Hello,I have been a EE customer (mobile and broadband) for so many years - as it goes - the other day I received an email from EE telling me that I have been out of contract for my broadband for the last 12 years........moreover, if I factor in the y...
I have no access to the internet. The light is orange and I switched off and on but still not working
I can’t get my app to pair with my BT hub. It has worked okay in the past. I have tried switching the hub off for five minutes, reinstalling the app, keeping my phone right next to the hub throughout and pressing the reset button on the hub too. All ...
