Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43706 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84246 Views
  • 11 replies
  • 12 Helpful

Upgrade 900Mbps to 1.6Gpbs service

Has anyone here been able to upgrade from EE 900Mbps to 1.6Gbps service? I know initially, the 1.6Gbps option was only available to new provisions, but more recently, I'm sure I've seen members of this community upgrade.However, I've just called EE t...

GC_Wood by Valued Contributor
  • 300 Views
  • 2 replies
  • 2 Helpful

Amazon echo not syncing

Amazon echo gen 1.We have just gone onto we fibre from bt. I can't get my Amazon echo first generation to connect. It lights up orange as it it's trying to sync but won't!!!  Any ideas please?EE engineer said its a faulty router so sent a new one. St...

Pete155 by Explorer
  • 225 Views
  • 1 replies
  • 0 Helpful

Connected, no internet

Ongoing issue, some days more frequent than others, connected to wi-fi but internet drops out for about 30 seconds to a minute, but remains connected to broadband.I've tried multiple things to resolve (all the usual suggestions) but it continues.Any ...

Resolved! Landline not working

I had broadband and home phone installed last Wednesday and the broadband is working brilliantly.My Land line however is not working and I can't make or receive calls. When I lift the receiver and listen there is a message from BT about the phone not...

Won’t let me pay my bill

I keep trying to pay my bill but won’t let me do it it keeps cancelling my internet off until I ring up and pay but won’t let me on the app and  I didn’t realise I hadn’t been paying it as when I went into ee and set up my internet they told me the m...

Resolved! EE Smart Hub flashing purple

Hi there,We have had various speed issues recently so agreed to have full fibre installed. External cabling sorted by Open Reach several weeks ago and internal installation happened on Wednesday. However, since then the EE Smart 2 (which is new as th...

Be aware

In June 2024 I entered into a contract with EE for TV, Landline and Broadband. I was satisfied that all my needs were met but then over a period of a month and due to problems with BT/Openreach installing a landline it went downhill. I ended up havin...

Jim2222 by Visitor
  • 275 Views
  • 1 replies
  • 0 Helpful