Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Good morning. Is there a way of leaving over chat rather than phoning up?
Hi All,I have an EE Smart Hub SH32B (Model F5394-P with Wi-Fi 6) and I want to know if it supports 802.11r (Fast Roaming)? If so, does it support it by default or do I have to find and change a setting somewhere?Context: I have a Devolo Wi-Fi 6 Repea...
Hi, I was sent a 4G Hub as an interim measure until my full broadband was set up, as this is now set up and working do I now need to return the 4G mini hub?
Hi All, Does anyone use Haverland internet controlled electric radiators?I have been using them for a number of years. They connect over wifi to a "Smartbox" that needs to be directly connected to the router ethernet port.Earlier this year the smar...
Anyone know when we can expect the broadband back on in Cornwall? It states that it should have been repaired by 22.00 last night on EE's app.
Is anyone having problems with broadband in Allestree today [Mod edit: add title]
Ai nid help to loghin in my account [Mod edit - Title edited, please don't share your full name on these public forums]
How to book the appointment to transfer the broadband to my new house? Thank you.
Hi,I’ve just signed up to EE for full fibre broadband 150.With this I am going to get the Smart Hub 7 Plus. Can anyone who has this hub let me have the dimensions please as there seems to be conflicting information on the internet.A picture of it in ...
