Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi Not sure if anyone can help! Just switched from BT router to a EE one.I have a Beok heating thermostat which I (eventually!) got connected to the app on my phone on the old BT router but can not get connected with the new EE one.I've set up the co...
Hi I have been without EE service for a week despite visits from Openreach & EE. I receive the message "connected,no Internet" We upgraded from copper to full fibre a month ago and until 5 days ago there were no problems. Then I noticed the speed had...
App down again and I am unable to configure my extenders to cover my entire house. I want my £100 now cause I ha e incompmete coverage in you GUARANTEE that if i can't get it I get £100.Well coff up!!!
The problem is that I can’t seem to use WiFi controls as it not working on ee app is anyone else have this problem
How do I get EE to send meet the SH31B? I now have 3!!!!! SH32B devices which are of no use to me. Every time I speak to customer service, I am assured they will send the correct one. The last person said they couldn't do it online so would ensure it...
Am considering this - but I live in a very old farmhouse and the granite walls are 3 foot thick (at least). Drilling through them is not an option. Has anyone got any experience of installing the router in an outhouse (we have one with concrete block...
I saw a number of previous posts at the end of last year that people were having issues with the EE App after being moved over from BT. We only moved over in Feb/March and are having the same issues. I want to try and run the tests because our wifi c...
my broadband is down and on the fault checker it says that the fault will be resolved on the 11th of October 2023. How is that gonna work then?!! And why can you not speak to anyone anymore?
EE Community postThis is a bit of a saga, so apologies for the long read.In general on community forum websites, one is usually advised not to disclose personal information, with identifiable details being shared in private messaging following on fro...
My broadband didn’t get paid why?
