Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
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Hi, We've just upgraded to full fibre 900mb. All devices connected no issues. TV streaming all good. Website access all good. But Amazon seems to refuse. I've cleared all cache, I've rebooted the router, I've tested on various browsers. I've not g...
Hi, having recently switched over from the BT Smart Hub router to the EE Smart Hub Plus, there seems to be no way of changing the devices names connected in the router page, such as connected Printers, Tablets, Phones, TVs etc,For example a Laptop is...
We have full fibre cables to the telegraph pole outside of our house but no idea when the last 30 m of full fibre cable will be connected to the property. It seems to be imposible to get any dates from EE or BT Openreach except sometime in 2026. Oth...
Hi,We lost connection in the middle of the night, ONT lights are fine but hub is flashing orange, guide has booked an engineer for tomorrow, this happened twice in the last month and just came back by itself, we’ve not touched any hardware or changed...
My father in law passed away last week and we have moved into mother in laws house to look after her and we need broad band for work. We went to shop set it up next day cancelled no reason. Customer services so no idea placed again. Later that day ca...
Schedule Pause of devices in a Group not working.
My internet connection was shut off by Sunday morning). I made payment using another credit card and now still waiting for my connection to be switched back on.What can I do? And why does it take so long to reconnect after being disconnected for due ...
I paid my bill last week and still have no broadband, I’ve done the usual and unplugged and restarted everything at least three times but to no avail. The app also tells me there is a problem with the service but that’s it and it’s been a week any id...
