Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have both the newer white modem, and the model before. both seem to behave similar. Ideally i want to get the white one working properly.Firstly my broadband works fine, but when I have had an outage I've tried to use my 5g mobile with an RJ45 adap...
Please can you tell me what my landline number is. Kind regards Paul
My smarthub light has been flashing orange for about 1 hour now. I’ve tried restarting the router after switching it off waiting for 5 mins then restarting it but the orange light reappears and starts flashing again. Please help as the help desk is c...
Does anyone know if the new Smart Hub Plus is available for existing customers? I read an article which said new customers are being supplied with the new routers. As a FTTP customer on 900mb my current Smart Hub cannot deliver the full 110 mb upload...
Hi All,I am looking to change my DHCP settings to set client DNS devices to my DNS server.Currently it is set to my router but I cannot seem to change this. Under "My Network\IPv4 Configuration" there is no option, but when I search for "DNS", it tak...
Hi, I have recently moved from BT to EE digital home phone. At the moment I am using my BT phones with an adapter supplied by EE to connect to the hub. However, I would much prefer to use new phones that connect directly to the Hub. I am not sure wha...
Hi, i’ve had a similar issue. I migrated from BT to EE equipment due to BT accidentally closing my account due to an “admin error” so went with it and got the fttp 900 package, already had the fibre installed just needed the extra speed and the perk...
Hi there,What the title suggests....went to reset my extender last night as it had started flashing green, and for the life of me, it will not reset or stop flashing green?There is nothing in the leaflet supplied with the device as to what this issue...
Hi,I switched from EE to BT Broadband on 08.11.23 (as part of my wife's EE Mobile deal).We have paid our first payment for the BT service but we are still being charged for our old EE broadband. I assumed it would be a straight switch and I wouldn't...
Hello All,A very interesting experience today as all of my devices, Smart WIFI and Smart connect suddenly started to flash Aqua (pairing to Hub my understanding). This when on for about a hour when my EE Smart Hub Plus lost connecting and went RED a...
