Broadband & Landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44243 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85690 Views
  • 11 replies
  • 12 Helpful

Resolved! 14 day wait for connection

Just moved house and ordered ee broadband. Told earliest connection date is 28 Jan, in 14 days as that is earliest they can get equipment out. Confirmed no open reach engineer required-previous owner was on Sky so line is live. Any ideas as to why th...

Edn7 by Visitor
  • 482 Views
  • 7 replies
  • 6 Helpful

Not got what I was I sold

I have just moved over from Virgin Media and was sold broadband (1.6gb) & TV (big entertainment). I opted for 2 TV boxes (since I was told the second was free)  and was told I would have the 4g backup (hybrid connect) all that for £77 which I thought...

Printer - DHCP not working anymore?

I have a xerox workcentre 3335. out of the blue after connecting a an 5th wifi device the printer stopped working and is giving me an error asking me to input a static ip address.  The printer is showing in the bt hub but the ip address is showings 0...

Resolved! WiFi booster problems

Hello , I have recently switched over to ee from bt and as soon as I have been changed over I noticed that my old bt wifi boosters do not work anymore so I called ee to see what the problem was they tell me that they are not compatible with the ee sm...

Paul530 by Investigator
  • 402 Views
  • 7 replies
  • 6 Helpful

Resolved! IPV6 Settings?

Does anyone know how to set up IPV6 on EE?  I swapped out the EE Smart Hub for another router and would like to get IPV6 working if possible but so far the settings I've tried haven't worked.  TBH I'm unclear whether EE even supports IPV6 as there se...

BlockyMan by Established Contributor
  • 1220 Views
  • 10 replies
  • 8 Helpful