20-04-2026 10:04 AM
I can’t get my app to pair with my BT hub. It has worked okay in the past. I have tried switching the hub off for five minutes, reinstalling the app, keeping my phone right next to the hub throughout and pressing the reset button on the hub too. All I get is a waiting screen while it tries to pair. I’ve run out of ideas and I really need to reset the parental controls, which I’m told can only be done using the app. Can anyone help please?
20-04-2026 12:38 PM
Hi @PhilK2
Did you see @Michael_D's reply to your other post?
You've tried most of the steps we'd recommend here. My advice would be to use the new EE hub, if you were sent one, or have a chat with our technical support team to see if they can check everything from our side.
Chris