Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have today gone into a new contract for Broadband and TV bundle which includes netflix. By the time I upgrade Netflix to no adverts I'll be paying £61 a month. I have been stressing out over the cost and phoned EE yesterday but was advised they c...
Hi, I’ve just ordered 1.6gb full fibre 5 days ago. I’ve downloaded the EE app and the estimated installation date said 1st June. But now it has changed to 14th July, which is 2 months after the order. No one said to me when I ordered that it would ta...
Good Evening The Blink System wont reconnect to the new EE. Ive literally tried everything i can think of and what has been advised. Has anyone else had this problem? Im looking for solutions Many thanks
Plugged in new hub - step 1 of 3, according to the screen. Hit arrow which shows me how to plug in the power cable (!) and returns to same screen. Repeated several times, but haven'tmissed anything so far. Connected broadband and ethernet cables an...
3 people at EE didn’t know anything about this I was told I would get my termination fee from plusnet paid have until Feb 2027 so would have been over £280, it wasn’t until the day before activation that I found this information out I also decided to...
I live rural, I have EE broadband and the WiFi keeps freezing, I’ve tried to reset everything numerous times, the port light on the open reach white box is flashing what can I do?
I was offered a home broadband by EE, I didn’t know is coming from BT actually .2 weeks waiting for an engineer and when arrived , he said he can not connect to any network . I’ve send the entire pack sealed back to EE. One month later in my credit s...
HiI use EE broadband and have the parental control on to limit my daughters access to the internet I use the schedule so that she cannot access broadband at certain timesI have added her phone and two tablets but I regularly find that she is able to ...
I am trying to set up parental controls on my EE Home app.On logging in I am told I have a VPN connection and I shall not pass. My VPN is switched off. I am not tech savvy, so "just do this" or just find this setting and change it " doesn't really co...
