Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi i would like to review my EE TV and broadband package please and would like to know if i can do that yet ***** ***** [Mod edit: full name removed. Please do not post personal identifiable details on public boards.]
Hey Alli currently have a Hub Pro WiFi 7 I have ser to use cloud fare family dns as ee parental control seems to blocking site that don’t need fall into the block category a invoice processing app Joist. But I have notice the speed to the hub is stil...
I had a BT Openreach instillation visit booked for the other day, but they failed to turn up, despite receiving a text saying an engineer had begun work on my installation. This was extremely frustrating as my wife and I work nights so stayed awake a...
Hello all,So I recently changed my service from 900mbit to 1.6Gbit and that involved a change of router and obviously the OR ONT on the wall.Ever since having it installed there seems to be an issue with (most likely DNS issues). Whatever is loaded/p...
Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 6...
Lat Friday I was supposed to transfer to EE from Vodafone. Vodafone service had stopped working in the morning but using EE router there was no service. I called and told 'order not completed' it will come by midnight. When next morning was no servic...
every month i get an email on the 15 saying my direct debit failed, my arranged pay date is the 16th so if you try to take payment the day before i get paid it will refuse the dirst debit... surely thats just common sense, how can my bank pay a bill ...
Anyone have any advice... following a home move EE could not complete the switch after several attempts. We changed to a new account and started fresh in new address for it to fail again. I think ive now placed over 10 orders and each one has failed....
Hi there,What the title suggests....went to reset my extender last night as it had started flashing green, and for the life of me, it will not reset or stop flashing green?There is nothing in the leaflet supplied with the device as to what this issue...
