Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40654 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73935 Views
  • 7 replies
  • 12 Helpful

Max wifi speed on 900mb connection

Hi all.  I'm lucky enough to have had a 900mb connection installed.  I'm able to get 900mb download speed when using my PC which is connected via ethernet. When I try to use wifi, I can't get close to these speeds and was wondering if others were hav...

BT/EE Broadband Not VPN Compatible

Hello BT/EE,I am obliged to inform the technical department that your newly introduced BT routers DO NOT support VPN integration at all. I was completely disappointed when my broadband just kept failing to establish a CONNECTION! Tweaking the VPN opt...

JiLF by Established Contributor
  • 801 Views
  • 4 replies
  • 0 Helpful

bt to ee

Changed to EE from BT and I'm waiting for EE router to be sent out, this was nearly 2 weeks ago since the change and I've still not been contacted about receiving anything, what should I do?

trying to connect my EE broadband to the EE app

I need help. I have  tried to connect my full fibre broadband to my EE account, i fill in all the information and  it says billing account number. ive tried putting my  account number and bill referance, nothing works. it just says "invalid  billing ...

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I cant make or receive any calls

Hi, I have just set up EE broadband since it seemed like the best offer. But since turning it on I can't make or receive any calls, I have turned on and off my phone, updated my phone, seen if WiFi calling is turned on in my phone settings. But nothi...

CiaraMul by Visitor
  • 225 Views
  • 2 replies
  • 0 Helpful

999 calls via digital voice

Yesterday we had cause to make a 999 call via the landline through digital voice. We've recently been moved from BT to EE. We have had no issues with the landline for any other calls. However when we attempted the 999 call it didn't work and there ap...

DavidT7 by Visitor
  • 511 Views
  • 1 replies
  • 0 Helpful

Brand new ee 1.6 gbps day one snags

Hi,So have just had this product installed and its whip fast but some frustrating snags;1. The EE home app just doesn't work, trying setup router and asks me to take a pic of back of router but does nothing and the smart wifi extender doesn't setup e...

Bowkes by Contributor
  • 550 Views
  • 3 replies
  • 0 Helpful