Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Dear EE Customer Service, I am writing to formally raise a complaint regarding the recent renewal of my home broadband contract, and the unexpected early termination fee that has since been applied. During a recent visit to one of your branches to re...
I recently switched to EE and have a brand new router. However, I've just noticed that it won't let me access VPN websites. I've checked that it's not my device causing the block, but the router somehow. I've tried switching off IPv6, switching on...
I have just joined EE and have a brand new router. As my rental home is 180 miles from home I need to have remote access. Can I alter the settings on the router to allow this? If so how do I grant myself those permissions? Thanks for any and all hel...
HelloThe TV box has decided to stop working. All I can see at the moment is Connecting to your Router and occasionally, a screen telling me it can't.It was working literally 90 minutes ago. Any ideas what might be happening. I've done the various Pow...
I had the full fibre hardware installed today but it is connected to my original BT hub ( I wasn’t sent a new EE router) , should it be working because at present, it isn’t! ( the hub is constantly flashing purple) . The engineer said wait 4 hrs, I’m...
Hi all. First post here.Switching over from Plusnet BB to EE Fibre 67 Essentials this Friday and want to get everything prepped my end as I work from home and cannot afford too much disruption / drop out switching over.Current set up is TP-Link Arche...
even after phoning a month ago to cancel my broadband I am still being charged [Mod edit - added missing subject title]
We got rid off our BT landline a few years ago (post on our premises and copper wire still in position). We have a rural exchange limited, for nearly twenty years, to a maximum of 512kb/s download and 256kb/s upload so it was no use for modern intern...
Hi everyone,I am 1 year into a 2 years EE broadband contract and I am in the process of purchasing a new house (bringing over the EE contract).When I leave my current place, I will need to move into a temporary accomodation for a month or two while I...
All started on March 5 when BT connected us to the fibre network. (A two months exercise, but that is a different story)The internet was perfect and quick but over the next few days we were to find that we could not receive any phone calls. Nice an...
