Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi Allhad 1.6gb fttp broadband installed today. A new overhead fibre line was installed, initially the OTP was a smaller model and that was changed when the engineer called back with the PM5313 model. a different engineer had to visit to connect up i...
My in-laws have been using EE for their broadband and are now off contract. They want to cancel and switch to another much cheaper deal. Are there any requirements for advance notice, or can they simply say "I'm done with EE" and cancel their direct ...
HI, I have tried all the fixes ie Factory Reset- WPS Etc i have 2 extenders but they only stay connected via ethernet cable , i have left them connected OVERNIGHT to, BUT when i take the ethernet cable out and move the extender even as little as 3 m...
Hi, I’m new to EE, just got the smart 5 box, Iv downloaded the EE app but really struggling to connect device? Iv put my account number and that shows I have an account for broadband, when I’m trying to add my details, it states account number invali...
When I switched from BT, EE phoned me up and sold me a new package. I work from home so broadband is vital. They sold me their best fibre package with failover etc. but there is no fibre in the village and never will be.I am paying £72 per month.i do...
Posting the firmware versions for the EE Smart Hub 7 Plus Router, which was launched 12th December 2025.Firmware version: r3.29.4-R-1511690-PROD-84001 19/12/2025 App ver 3.7.4Firmware version: r3.35.15-R-1597208-PROD-84001 19/12/2025 App ver 3.11.2Lo...
As a last resort I am posting this in case anyone can offer any help or advice. I first placed the order for Full Fibre 1.6Gbps back in early December, the 13th to be exact. Was given that day a date for hardware (router etc) to arrive on the 6th of ...
EE service agents cannot connect my products to the EE app so is there another way to fully setup my broadband and access the included extras such as wi-fi controls
I have used up all my mobile data cos I can't get any WiFi on my phone!! When you phone 150 they say we'll send you a text, well pointless doing that as I have no Internet so can't click on any links. Wish I stayed with Vodafone as had no problems wi...
My speed only 50mbps onEe fibte cable
