Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43998 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85066 Views
  • 11 replies
  • 12 Helpful

Resolved! Setting Up A NAS

Help required please.I am trying to set a NAS and have been referring to an online video which outlines a method.I have obtained my Gateway ip address but when entered into the Run command (prefixed with \\)I am told that it is not available. The rou...

RogerJR by Investigator
  • 396 Views
  • 9 replies
  • 6 Helpful

Resolved! Switch off voicemail on medical grounds

Good evening,One of our household is partially deaf (100% in one ear) and therefore we need the phone to keep ringing so she can hear it.We've used the EE app to set the phone to ring 10 times but this isn't enough.Who do we speak to in order to get ...

BT Migration

Hi everyone,I've just completed my order to move from BT Broadband (with TV) to EE and I'm awaiting my EE kit being delivered.I am a little peeved at BT how they have overlooked their customers when it comes to kit, the Smarthub is old tech now and t...

How can EE behave like this?

I was just out of contract with BT and had been offered a renewal deal of £31.99 per month for full fibre 500MB but I was just out of time on the original deal offer.  I discussed with BT and, after I had talked it through with them and emailed them ...

PI1 by Investigator
  • 646 Views
  • 15 replies
  • 4 Helpful

Can someone explain in simple terms

Ive got my broadband with EE, not fibre, which I pay for. The landline is BT and someone else in the house pays for thatI had a problem recently where we lost the dial tone( its happened before), a fault was raised and its was fixedThe broadband spee...

Onslow52 by Investigator
  • 672 Views
  • 13 replies
  • 2 Helpful

Resolved! EE Broadband Fibre 67 Essentials

Got this EE Broadband due to my Virgin media contract finish and getting too expensive so did a bit of research thought I already on contract with EE mobile, plus EE was close with BT so look on a deal then end up with Fibre 67 Essentials good speed ...

KurtONice by Established Contributor
  • 668 Views
  • 2 replies
  • 2 Helpful

BTemail with EE broadband

I recently changed to EE broadband from BT, but am still on BT's email.  EE assured me that the broadband change would have no effect whatsoever on my BT email and that everything would operate as before.  That is true, EXCEPT that ever since my broa...