Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, I've recently upgraded to a Smart Hub Pro (WiFI 7) having previously been using an ancient BT branded Router.Internet and WiFi setup all went well, that part is working fine, however the Port Forwarding just doesn't seem to work at all.I run a Ra...
Not working
No internet since 11.30pm last night 16.4. 2 updates on website and neither time met, still waiting and using mobile data. Regret staying with this lot after BT takeover last year, which also cost a load of grief and money. Will Def look for better/...
Had full fibre installed September last year, moving from a trouble free copper line. Paying for 900mbps, however I've had nothing but bother with the service. I'm on my second router which still isn't right and also have issues with the pro 7 extend...
I have exactly the same frustration. In my case, I can’t get the app to pair with my hub. I’ve tried reinstalling the app, resetting the hub, putting my phone right next to the hub while it tries to pair, leaving it for ages, doing all those at the s...
where i can find my home broadband details?
Today I had my broadband installed and an engineer came out. I asked for the ONT to be placed in a specific location, but he said he couldn’t install it there because the fibre optic cable isn’t able to bend like my previous provider’s. I don’t under...
Just been notified again we may be down for six hours i say again because this is becoming a regular occurrence, is there any compensation procedure? Also my EE cover, mobile phone wise is one bar !!
According to down detector there is nothing wrong but my internet has gone (second time this week) but I was on a group chat and 2 other people had their internet go down (but one of them just their mobile internet) and my son was playing a game onli...
