Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44226 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85623 Views
  • 11 replies
  • 12 Helpful

Wifi

Unable to connect to battery security camera to wifi use to connect now it will not find wifi at all keeps coming up unable to connect. Been trying to connect sins Christmas.

Smart Hub Plus and Sony Google TV

I've started using the new Smart Hub Plus after migrating from BT to EE but my Sony Google TV keeps losing WiFi connection when in standby, all is fine if I use the BT SH2.Any suggestions or is this a known bug because I've read many users having iss...

Returning equipment

Hi, My local post office is closed and I am trying to arrange a collection from royal mail to collect my old Internet hub, however I can't input the post code into their site from the label as it doesn't recognise it and I don't have the address to i...

morse1 by Visitor
  • 871 Views
  • 2 replies
  • 0 Helpful

EE wifi

i’ve enabled EE fastest wifi but this wifi was twice the speed of my last internet however it seems to be that it is 10x worse than my old wifi i recommend enabling wifi from bt as it is much more reliable 

Systems issue in switch from BT to EE

Was forced to switch to EE when renewing my BT broadband, for months nothing worked properly and I spent over 20 hours on the phone to EE. Finally cancelled the TV package and stayed with broadband only but BT couldn’t close the old account, no bills...

AJ-D by Investigator
  • 530 Views
  • 5 replies
  • 5 Helpful