Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45638 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88853 Views
  • 11 replies
  • 12 Helpful

Resolved! No broadband

It has now been nearly 72 hours without broadband service, with no clear communication or updates provided. The app states the issue would be resolved by 17:12, yet it's now 23:53, and the service is still down. While I understand technical issues ca...

Mel843 by Visitor
  • 287 Views
  • 1 replies
  • 3 Helpful

Resolved! Tips from EE's oldest customer

I've been with EE since they were T-Mobile and Top Tip is.......Leave and don't ever rely on EE for anything. I have a broadband connection and every single night, I have no internet access at all. The engineer said it's because I'm sharing it with 6...

Blank screen

Hi everyone, I'm running into a problem where I get a grey blank screen whenever I try to access the 'manage broadband' section through the app. Has anyone else experienced this issue? If so, were you able to resolve it, and how

asteaman by Established Contributor
  • 240 Views
  • 1 replies
  • 0 Helpful

Resolved! Advice on broadband switch

Hello guys and gals,I need some advice about what will happen with my old subscriptions and direct debits after my switch from TalkTalk ADSL broadband to EE Full Fibre 500 broadband.For nearly 20 years, up until last Tuesday (29 April 2025), I had fu...

Primord by Investigator
  • 621 Views
  • 7 replies
  • 4 Helpful

Resolved! Only half speed on new busiest home fttp

Hi all,I had fttp busiest home installed yesterday with the new WiFi 7 router. Openreach left with it all running fine, but when I checked speed on my laptop connected directly to the router via Ethernet it only said 798 via ookla speed test and some...

lgrenter by Contributor
  • 375 Views
  • 3 replies
  • 3 Helpful

Resolved! Parental controls

Parental controls not working, I can't create groups also safe search is not working. I have tried multiple ways to add a device to a group but no joy. I tried making group first and message says can't save this group, I've tried must be 30 times, sp...