Hive offline

[Jm6577]

I have always controlled my hive on the app. Recently it says offline on the app and I can’t get it back online. I’ve reset the router, disconnected give and reconnected and used the app on a different phone.. I can use it manually on the thermostats and the wall but just not the app. It is connected to the router and I’ve changed to all the different ports but still the same. What else can I do? Is a firewall blocking it? 

[JimM11]

@Jm6577 What is the Hive status lights showing to you on the unit for the control? Are they all working as expected? Also check if the Hive app is actually getting to there remote server.

Support | Hive Home

[XRaySpeX]

Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz & WPA2) & connect your problematic 2.4 GHz devices to that.