Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi.I am trying to change providers but it seems issues with my postcode prevent this. For some reason, multiple companies use the postcode for the road next to my property, rather than my actual postcode. Normally it's not a problem as the post stil...
Hi all,Got "upgraded" to full fibre last week, engineer installed the ONT in my hallway. He didn't explain what the ONT was so I didn't question the location at this point - I had no idea it was going to have to be ethernet-cabled into the back of my...
Hi, Wondering if anybody in this community having the same issue. Moved from BT to EE. Got the Smart Hub Pro and 1 Smart Wifi Pro. For over a month, everything is working fine with the Smart Wifi Pro connection reaching the bottom of a long garden. O...
Is it normal for an installion for full fibre to take over 6 months? Thanks
My broadband has been intermittent for 2 weeks. An engineer has just cancelled and told me to ring to re-schedule bit there seems to be no way to do this. I've tried to call but keep being told to use the text service which doesn't help at all.
Can I do an internal switch to a different account. For example, Full Fibre 74 mbps at £29.99 pm from my present, which is 64 mbps at £33 odd pm?
Literally the worst internet imaginable. Constant buffering, lagging and getting half the guaranteed speed, when rang up and told about it they say all is fine when it really, really isnt. Ive literally turned to doing nothing at my house as i cant g...
please please can EE check their customer faults log for this area (Hatch Warren, Basingstoke) as there have been issues reported since last Thursday but nobody seem to be joining the dots i.e numerous engineer visits being arranged. I am being sent ...
Hi, I have Smart pro hub and 3 WiFi extenders. I have 1 of the extenders connected via Ethernet to my sky Q main box. This extender now never shows any WiFi connections or shows the Ethernet connection either on the network app or browser app.. so wh...
Hi thereI was persuaded to upgrade my braodband from BT wire to full fibre and was told over the phone that would involve transferring to EE. I was sent documents over the phone to agree to and signed up for a TV package - was not given the full deta...
