Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I gave my 8 year old son my wifes old phone but with a brand new EE sim and a new number. He has no credit on the phone and only has a number so he can use WhatsApp to call and message us.The EE Broadband for the house is set up in my name and my pho...
Hello All, I switched from BT to directly with EE a few months back and as part of this I switched from the BT branded Wifi hub to the EE smart WIFI hub plus. Previously I was able to causally game with no issues via wifi. Other than changing the Hub...
HiI'm trying to link my broadband account with my phone account but I'm unable to do so using the app or from calling 150 customer service. Any suggestions? Many thanks
Hi, just signed up to EE for tv and broadband, I genuinely didn’t realise customer service could be this bad! I thought sky weren’t great, but EE is horrendous. So far, they have sent my contract to wrong email, they have delivered wrong equipment, s...
Hi my broadband has stopped working and the router just keeps flashing
My broadband cut out about a week ago (the dreaded green light). I tried various methods to get it to work - turning it off and on, doing a hard reset for 20 seconds, unplugging taking all the wires out and leaving for an hour. I have managed to get...
I'm an EE (BT) customer with a WIFI 6 router and a Samsung Neo TV. I bought a WIFI 7 Router for better wifi coverage in my house which is tall and thin. The coverage with WIFI 7 is much better and would be ideal if the EE TV probox didn't keep cuttin...
I’ve just taken out a broadband package with EE that includes 12 months of Xbox Game Pass Ultimate. I already had my own Game Pass Ultimate subscription, which I have now cancelled, and it is due to end on the 17th of November.The text message I rece...
Our BT broadband contract came to an end so we've moved fully to EE now and been sent out an EE Smart Hub Plus to replace our BT Smart Hub 2. There seems to be a considerable reduction in range with the new EE box and an unstable or poor wifi connect...
Prehistory (might be helpful): Everything was fine before Eowyn Storm. I live in a flat and I always had even the public EE wifi signal with my hub wifi signal. Just a day before the storm I arrived at home and noticed that there is no WiFi signal at...
