Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45403 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88343 Views
  • 11 replies
  • 12 Helpful

Cooling off period

Hi, I've been with BT Broadband for 15 years so last week I renewed contract for broadband and added on tv. This is now with EE but I'm having a nightmare with it so phoned to cancel and renew with Sky. They said phone sky and see what they offer...s...

Kimbly45 by Visitor
  • 327 Views
  • 2 replies
  • 0 Helpful

I'm having the same trouble

I'm having the same trouble - We have 3 connected extenders none have connected devices. Performance is poor in the house. EE Engineer came out and acknowledged the issue - said he would send info back to tech dept. Suppose he never has.  I think it'...

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Luckybob28 by Valued Contributor
  • 304 Views
  • 8 replies
  • 0 Helpful

We smart hub

We have an EE smart hub and although the speed is over73mb my son’s computer is and iPad is not able to function. Is there any form of booster that could be used to help?

Resolved! Overpaid bill

Hi, Apparently I left EE on the 8th April when I switched to EE full fibre. I was sent a bill for the old contract covering April. I was then billed by my ‘new’ provider, EE for the month of April well from the 8th April. Both bills were debited from...

RayBees by Investigator
  • 378 Views
  • 3 replies
  • 5 Helpful

Cannot receive phone calls

We had EE installed on 15 March, since then we can make phone calls but cannot receive them.  EE sent out for new phones - still no incoming calls spent all day yesterday on phone to them.  Router only works when it thinks it will, even though light ...

Cancel Broadband

I would like to cancel my Broadband.The reason for this is I have moved out of where I live for a few months and do not want to be billed until I move back in. 

TV buffering … slow broadband

Continued buffering on TV while watching via WiFi …. I have the full speed package … wondering if anyone else has this . I have repeatedly raised it with EE help , put in boosters etc , but still it struggles . Never had this either BT ever ? 

DandL1 by Investigator
  • 815 Views
  • 10 replies
  • 1 Helpful

Resolved! EE blocking website

EE is blocking this website https://www.verytastyworld.com/ It's a legit website which has been scanned many times and is deemed safe. Why would EE be blocking it?

link broadband to ee app

Hi,I cannot link my broadband to my app so I can't set up family security. It allows me to put in the account number but when I get to adding my phone number i get an error message 'we were unable to generate a passcode, please try again later'. Any ...

edbryan by Visitor
  • 200 Views
  • 1 replies
  • 0 Helpful