Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi Ali_A I am trying to reach someone at EE - but cannot. I have troubles with my wifi at home & have been through the process of testing etc. I finally receive a text saying I need to reply Help or call back - but none of my texts will go through. I...
Yesterday (1/10/25) I had a EV Charging Unit installed at my house, the unit in question being a Myenergi Zappi 2.1. For some reason the unit is unable to see my Network and hence cannot connect to it (either by WPS or manually). It can see the EE Ho...
So my ping sits around 22ms, using the WiFi enhancer (which often doesn’t work or disappears on the app) it lowers my ping to 14ms which is greatbut after I’m playing a game it reverts to 22msobviously the facility is there to reduce ping via WiFi en...
HelloWe have recently upgraded our broadband hub from BT hub to EE smart hub plus and most things are running well apart from when my son is using Discord on his PC to stream his game and talk to friends on the app. There was no problem with stutteri...
I have spent hours trying to get the parental controls to work on the app. First of all, it is infuriating being directed to an app that doesn't work. Do I need to delete the app and reinstall it every single time I want it to work? Seems like it. I ...
I wonder if I am the only one who experienced great difficulty in trying to get satisfaction from the various departments that run the company from a setting up new contract for Fibre Broadband and Landline.What happens to the operatives who have mad...
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Hello,Has anyone had any issues with their EE router throwing an "ARP Cache Poisoning Attack" via ESET Endpoint Security? I've always been with BT with no issues, as soon as I moved over to EE my ESET keeps throwing this error up. I've got an EE boos...
My Openreach ONT has Power, PON, and Port 1 lights on, but my EE router is flashing orange.The ONT was turned off during the Openreach test. Could someone from EE or Openreach please confirm whether the line has been fully activated, or if a remote r...
Hi,How do I go about downgrading the broadband package I have? It's too expensive to pay now.Thanks.
