Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, can anyone help? our broadband contract is finishing and as part of that, we stopped EE-TV. Having done that, we now cant get our broadband contract updated because it says "You cant place an order right now as you have an open order".When we sp...
I ordered a broadband upgrade on 12th Jan…got an email to confirm the order has been placed with the order number and the order details etc.…I was expecting the order to be fulfilled and completed and I would have my new broadband upgraded on 14th Ja...
Just Changed from BT fibre 500 and both outside front and side cameras were working fine. Just gone over to EE and cannot get them to connect.My ring door bell and ring rear garden cameras work fine. One of the side cameras state something like ...
I was transferred automatically from BT to EE for broadband. I was a fairly new customer to BT and was paying 29.99 per month. BT informed me my bill would remain the same however I have been charged monthly £32.99.
I'm hoping mainly to hear if anyone else has come across this before when upgrading, seeing if this is just normal practice and if I just need to wait until Black Friday period is over.I got my "renew now, secure your benefits" broadband upgrade emai...
broadband contact end date?
Today I have switched BT to Ee no issues as such but … my sky connection is showing it’s connected to my old Network ?
Hi all,Wondering if anyone could give me advice. It's my activation day with EE (switching from Vodafone) but my hub is just flashing orange. I know it says it can take up to midnight to activate but I have received emails and text messages from EE t...
Hi - I understand that I can benefit from the EE One sim-only deals thru my BT broadband subscription, but it seems that there's no way thru the app or the website to link my BT Broadband using my BT account number. It requires an EE Broadband accoun...
