Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43786 Views
  • 2 replies
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Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
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  • 11 replies
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EE Smart Hub Plus Memory Leak Issue

I just wanted to share the issues I'm having here as im getting incredibly frustrated with my EE experience. I switched from BT on the 900Mbps service which I would rate 10/10 and on the EE side its been like 1/10.I initially had constant issues with...

TomWilcox by Investigator
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  • 9 replies
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Recuring problems with 150 fibre connection/BT hub 6

I moved over to EE from BT on a 150 fibre package around 18 months ago. Things can bubble along fine for a few months & then I can get problems. I have an EE TV package, a Ring camera system a Nest thermostat & several Alexa enabled devices. What see...

karis6197 by Established Contributor
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  • 14 replies
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Poor connection to Sky Q Boxes around my house

Have just moved to EE Broadband from Sky but am having almost daily issues where my main Sky Q box will lose connection to the Wi-Fi and then all the mini boxes will also lose connection. Is this an issue for Sky to resolve or for EE?  

Neill326 by Explorer
  • 1141 Views
  • 11 replies
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More billing questions

As mentioned in previous posts, my shiny, new 150 mps fibre broadband connection went off after 4 days, so EE sent me a 4G hub until it was fixed. I used the 10 mps 4G for 5 days and then returned it after the fibre was reconnected.  They've charged ...

Dennis66 by Established Contributor
  • 437 Views
  • 10 replies
  • 1 Helpful

Billed even though I cancelled in cooling off period

I took out EE broadband by calling you on the morning of 18th Nov, and was told about the 14 day cooling off period as I was moving from BT.  The same day, I saw a better deal with BT so called EE to cancel the order and to issue a complaint that I h...

Davie70 by Visitor
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  • 1 replies
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Resolved! EE hybrid connect

hi everyone, I was with TalkTalk and their TV box has available HDMI, Ethernet and a plug in Arial socket. Now with EE I’ve been given, the Hybrid connect that only has a Ethernet connection and a screw in arial connection I presume for satellite TV ...

Abba31 by Investigator
  • 406 Views
  • 9 replies
  • 6 Helpful