Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Our BT-EE broadband has been constantly cutting out over the past couple of months. Everytime I go on the app to check connection it is not available. And there is no option to speak to a dedicated avisor.
Hi everyone,I was upgraded to the EE Smart Hub Pro and WiFi Pro units this week on my 1.6Gbps service. Very impressed so far and definitely notice the difference over the Smart Hub Plus. It's also so far resolved a disconnection issue I was seeing on...
As I said, EE WiFi is the worst internet connection I’ve ever experienced. Was with BT for 2 years and it worked flawlessly, never had a problem with it, then came the EE-BT merger. About a month or two ago my contract ended and I switched to EE with...
I can confirm that I bought an EE Smart Hub Pro recently from eBay. What a fantastic piece of kit this is.Turned it into a wireless access point. Basically, turned off the DHCP server in advanced settings -> IPv4 Configuration, and then connected a L...
HelloDoes the Switch Team have a phone number?I switched to EE in Jan (but kept my TV with Sky). I had an email from Sky detailing the early termination charges. I sent this email with the bill that shows the charges.However, the switch team will not...
Hi there,So just over a week ago I received my new Smart Hub Pro and 2 Smart WiFi Pro extenders. I am following the process in the app, but the second WiFi Pro simply doesn’t want to extend wireless! It goes through the setup, from flashing orange / ...
Hey there,I recently moved from EE to BT, and part of the move I was told I can get a Smart Hub Pro, Smart Wi-Fi Pro (if I paid £10 extra) and a Smart Hybrid Connect. Today the Smart Hub Pro arrived, but I haven't got the other 2 items?Do these come ...
I am considering upgrading to EE Fibre Broadband bur I want to know if I will be able to retain my EE TV (Youview) Box as it has a lot of recordings on it. I assume the hub will change. Also, I have a Digital Phone connection at the moment, so I assu...
Hi I have a smart hub plus and my security cameras have disconnected after about 5-10 minutes and won’t reconnect unless I turn the cameras off and back on, then they disconnect again been running for 6 months ok but I did have a similar problem when...
On 14th August 2025 i moved my Broadband from BT to EE on BTs recommendation. I was advised/persuaded to have a free Lenovo tablet which i said i didn't need or want , i was told i would be silly not to take it because it's totally free and i could g...
