1.6Gbps the most unreliable internet I've ever experienced

[Mr_B2]

Currently have 1.6Gbps and having to reboot the hub every day.  Apart from the current hub issue, it's been the most unreliable internet connection I've ever experienced by a long way.  Contract coming up for renewal and unsure what to do as the headline speed and the cost is good, but we can't go on like this.

i did make a fuss earlier on but I'm a busy man and I can't spend hours constantly trying to get EE to fix their unreliability.

[Lesley_W]

Hi @Mr_B2 

Thanks for coming to our community. 

I'm sorry you have been having problems with your connection, I appreciate it isn't always convenient to call. 

Have you tried our text service? You can see more about that here Contact Us To Request Technical Support for Broadband and Landline

Lesley

[XRaySpeX]

@Mr_B2 : If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

[JimM11]

@Mr_B2 What is the reason that you have to be restarting the hub every day?