Hi, my internet connection is unreliable and keeps dropping out. I spoke to technical support last week and they ran some tests. They told me the problem was the lead with red ends that connects the router to the fibre interface. They sent me a replacement.
With the new lead fitted the problem is just the same. I still notice I have to reconnect our mobile phones to the internet several times a day and our Freeview box keeps buffering whilst watching catch-up TV.
I might be imagining it but it seems to me the problem started after the router and fibre interface boxes had been turned off for ten days whilst we were on holiday. Just a thought, but may not be the case.
How can I get back to a reliable internet connection please?
Peter
