Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
WiFi not working , bill was overdue, just paid the bill [Mod Edit: Title Added]
I ordered a fibre broadband upgrade from 150 Mbps to 500 Mbps yesterday on what appeared to be a great offer. However, my order email shows a charge of £30 for "One-off charges including activation, installation and delivery." Surely this can't be co...
Back and forth now for over 2 weeks with Customer Support talking to multiple agents and nobody could give me a valid answer to why my home move BB details won’t sync correctly with the App or Website. Uninstalled it multiple times, changed accou...
A few years back I used to live with a parent who asked me to make them an ee account under my email and phone number, today I took a 2 hour trip to have them in the room as I called ee to transfer ownership of the broadband account (only the name an...
I move from BT 900mb to EE 1.6gb Made for Gamers package next friday, However my Smart Hub Pro and Smart Wifi pro arrived today.Would it be possible to use it and set it up before the switch over date and it all switch over seamlessly?
Where do i find my wan ip i and find it on the ee hub manager
Hello, I've ordered an EE broadband, but would like to keep my BT landline phone and number. Is this possible? Will the BT phone line work after I install the router?Any help appreciated!Thanks.
I am trying to find a phone number to arrange for the master socket to be relocated in my home and I am going around in circles trying to find out who to contact. I keep getting texts which I dont understand and I really just need to speak to a real...
I had been waiting the last 4-5 years for Fibre to my home , got a mail from BT " good news we are now able to provide a fibre connection to your home " so I signed up .IMHO I was mislead I lost the free calls and spam blocking and then they rais...
Hi I have received an email that I think maybe a hoax from no-reply@inform.ee.co.uk but I wanted confirmation. It could be genuine but it is not addressed to me personally. Anyone else had an email? Thanks
