Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45744 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89052 Views
  • 11 replies
  • 12 Helpful

Resolved! Internet Down

Internet went down on Monday and we still aren't up! There has been no communication regarding what the problem is and the tracker says 16 more hours...it said 17 hours 6 hours ago! Fortunately I have unlimited mobile data on my account as long as I ...

Why do I see a open EE WiFi being shown

I have notice recently that my smarting plus shows a EE WiFi SSID on the list of WiFi available routers. How do I get my hub to turn this off I have opted out of using Ee WiFi Hotspot but my router shows this open EE WiFi. 

FAM0422UK by Contributor
  • 464 Views
  • 6 replies
  • 0 Helpful

EE App Problems

Hi.I recently upgraded my broadband to Smart Hub Pro.When i try to use any of the features on the ee app to manage my broadband, I get one of two error messages "We cannot show "insert feature" right now. Refresh or come back later when we've fixed i...

UPNP on EE Smart HUB (SH31B) not working

Hello allI have some Apps that use UPNP to Setup Access through the Router.However, it seems that UPNP on the EE Smart HUB does not work.In order to get the Apps to Allow Access through the Router I need to Disable UPNP on the Smart HUB and Create a ...

Kncowans by Contributor
  • 1034 Views
  • 9 replies
  • 4 Helpful

Refuse to accept the final bill!

I am having this exact same issue with EE! I moved from Sky and they refuse to accept the final bill!    The switch has left me out of pocket as EE have not honoured their 'switch offer'    If you are thinking of moving from Sky to EE, DO NOT DO IT!

sj105 by Explorer
  • 1072 Views
  • 14 replies
  • 6 Helpful