Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Back in July we received an email from BT, who we previously had our broadband and landline with, advising us we could have our service upgraded to a full fibre package for free. We got this booked in and had the fibre install completed mid July. Ou...
Seriously cannot contact a single human about the fact you’ve sent the wrong hub. Your bots keep running diagnostics and telling me it’s not connected. Like duh……. tour 150 , app and website yield no results either. someone needs to contact me soon...
keep losing Internet a couple of times a day, admittedly it is not for long but annoying when you're watching something on tv.
I am writing to raise a formal complaint regarding my broadband service, which has been unreliable and has left my family and me without internet on multiple occasions. On 24th September 2025, my broadband stopped working. After performing all basic ...
I have the Smart hub, but need to boost range to the rear of my house, any recommendations for what extender to buy? Is there something specific for the smart hub?
We have just transferred from BT to EE and have noticed that the WiFi network name has stayed same,is that correct?
hello! I am trying to connect my Octopus home mini device to me smart WiFi but it won’t connect. It needs to have 2.4ghz not 5ghz, how do i check/change my smart WiFi hub?thankyou
My EE Smart Wifi Plus booster keep dropping the aqua light and goes to the orange light - what does this mean?
Hi, I have my main router (Smart Hub SH40J) on the ground floor. On the 1st floor the wifi extender (SW40J). And on the 2nd floor the PS5 Pro. On the PS5, when searching for WiFi on 2.4Ghz, it shows strong signal for my WiFi on the Wireless SSID list...
Set up a new EE Smart Hub Plus with Smart WiFi Plus (SW) this evening. Smart WiFi Plus paired with the hub okay, But when moved to another room it paired for a while but then keeps dropping out.Property is a new build, approx 5 yrs old. Hub & SW lite...
