Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I can't see my broadband bill and I don't know how much I have been billed. Due to some extra bills, I have cancelled my direct debit this month. I will pay the full bill on the 21st of next month so that my connection is not disconnected.
Hi,I've been reading that the USB port at the back of the EE Smart Hub 2 router cannot be used to connect a USB Flash drive to the network. At least, there is no discovery of a USB stick on the Manager Hub/App. So, I'm led to believe it is only ther...
I am trying to contact EE re an order my elderly parents have placed, no numbers are working, my dad is 80 and knows nothing about tech and my mum has Alzheimer’s, I really need to speak to someone about this. Do you have any numbers that are workin...
Hi. I have just signed up with EE. I have an HP Color LaserJet printer connected to my Smart Hub 3A. I wish to print from my desktop computer connected to the Hub via WiFi. How do I turn on USB Printing Sharing on my Hub?
My broadband has been slow for a few days, now.. Particularly noticeable when streaming (iPlayer, Netflix, Amazon Prime Video. Okla Speedtest shows Upload/Download/Ping 28.94/149.66Mbps/4ms . But using cloudflare I get download latency of 28ms.I'm no...
HiI have just switched from BT Broadband to EE. They replaced both the main box and my BT booster disc - the latter with a Smart Wifi Plus. However if I turn that on it causes random drop offs of devices upstairs (where the Smart plus box is).If I un...
After Broadband changed from BT to EE, I tried to setup the WIFI control on the EE app but not successful. It always said my password is not correct and need me to check the password of back of the router. I rechecked many time and I sure I typed it ...
An engineer is expected to come today between 8am to 1pm. I have not received any message or email from the engineer saying that they are on their way. I called the actual EE broadband customer service, they said they dont have any information or de...
Hi,My contract had finished for my BT broadband and I was asked if I wanted to switch to EE. I declined as I was told that I would be charged £10 extra a month for my BT WiFi boosters.A month or so later the choice seems to have been taken out of my ...
Hi,I'm using the EE Smart Hub Pro (WiFi 7 model) with firmware version r2.64.7-R-1303938-PROD-1.I'm trying to change the DNS settings to use something like Google DNS or Cloudflare, but I can't find any option in the router interface to do this. I've...
