Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
So i'm a new customer full fibre installed by openreach for EE. 1.6gbps guaranteed 1.3gbps. the full ee package. Had 12 openreach engineers attend my home max speed is 945mbps.Tested the fibre with an exfo OTDR and the line is clear. Smart hub 2 has ...
I wondered if anyone has the same trouble.
Hi,I've just changed EE accounts and purchased broadband again, the engineer will be coming in a month and Im just wondering when I should start to cancel the old account broadband.Any input would be greatly appreciated.Matthew
Hi, i have just recently paid £39 for 30 day public Wi-Fi access due to my mobile hotspot having poor signal. Things were going fine until the EE Wi-Fi option on my settings of all devices has disappeared resulting in my being unable to use the servi...
We're currently waiting for BT Open Reach to return to complete our fibre installation. We upgraded from standard broadband as it was so slow to fibre. The installation was completed but BT Open Reach found a fault on the line which they seem unable/...
Cant u send me my bill
I ordered Broadband essentials 500 and Big sport on Friday 7th Feb and received no email confirmation. I chased EE and was told that the order was stuck and they reordered. I still have no order confirmation. How long should it take to receive one?
I've received a text telling me to click the link to activate my 12 month of free games pass. I click the link and I'm taken to a page to manage my broadband, phone or subscriptions. I can't see any option to add games pass anywhere. Can you please a...
So had 1gb Fibre installed from Essential Fibre 50. Was told by the engineer it will take an hour to work due to an issue in the exchange. After talking to EE guides they informed me they could not switch from Fibre 50 to 1gb until midnight. Midnight...
My broadband went out on Saturday 1st of October. EE could not get an engineer to visit my home until Tuesday the 4th.After the engineer came I received no communication from EE on the status of the fault. I had to phone them myself and they indicat...
