Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My FTTC/VDSL service was recently switched over to the new digital voice service. In my home i have a custom setup with 2 internet connections (One EE VDSL, the other ethernet wan into a third party load balancing router and 3 WiFi APs).I was shocked...
I can confirm that I bought an EE Smart Hub Pro recently from eBay. What a fantastic piece of kit this is.Turned it into a wireless access point. Basically, turned off the DHCP server in advanced settings -> IPv4 Configuration, and then connected a L...
Have a legacy gfast connection which has been rock solid for years. attempting to transfer to a new ee line but openreach are having software issues.At the same time my gfast router has apparently failed flashes then goes solid yellow. Got a replacem...
11July2026 [Mod edit: add title]
Hi, having a real problem with my smart hub plus.Had multiple visits from openreach for over a month for them to say today that there is no problem from the line between cabinet and my property, they says the problems with the router. On my 2nd route...
I am having full fibre installed next month. The Openreach email I received says you need a double socket for the ONT and router. Unfortunately all my double sockets are on the other side of the room and it will be difficult and expensive to put in m...
How do I do change of address
No matter which way I try to contact EE, everything is automated and none of the options allow me to ask for a QR code to return requested equipment. Checked texts and emails and I have the requests to return a wifi disc, but no QR code has been sent...
I am having an odd issue with the FortiClient VPN that my work uses. I have used it in other jobs before, but since I am back on EE and BT, it is constantly disconnecting from the Europe server. Is this an issue specifically with BT consumer connecti...
I have sky glass and was previously on Bt internet. That was great. I’m now on ee although I didn’t ask to be. The service is absolutely awful. The tv freezes and the definition is appalling. Any ideas ?
