Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45405 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88347 Views
  • 11 replies
  • 12 Helpful

Installation problem

I've recently changed WiFi from BT to EE Full Fibre. Open reach sent an email confirming the installation date and included details of what they'll need to do. I am sure it won't be possible to install the Full Fibre (rented 4th floor apartment) and ...

Resolved! BT to EE transfer

Hi, I'm changing my broadband from BT to EE, will I have to cancel my BT account or will EE automatically do this? Also, will BT charge an early cancellation fee? Many thanks 

Resolved! Full fibre cables cut liskeard two weeks

Our cables have been cut on land opposite our house two weeks ago. There are a number of houses with no broadband or Telephone connection, openreach keep sending engineers out but they can't repair it an engineer was due to call today but no show, on...

pzalick by Investigator
  • 436 Views
  • 7 replies
  • 3 Helpful

Resolved! Should I upgrade from BT to EE Broadband?

Hello. After some advice and if anyone can share their experiences of migrating from BT to EE broadband? My current situation: using BT Smart Hub 2 Wi-Fi 5, 150mbps Full Fibre which for the most part does the job. Am finding issues with the range how...

TJF001 by Visitor
  • 662 Views
  • 2 replies
  • 4 Helpful

Resolved! Hub power supply broke

Turned plugs off by accident yesterday, now broadband hub isn't working properly, it just goes green and after a while it flashes, spoke to Cs and they are sending a replacement hub as he thinks it's the power cable not producing enough power, has on...

Amlalley by Visitor
  • 1652 Views
  • 2 replies
  • 1 Helpful

Resolved! Landline on router

I am thoroughly dissatisfied with EE/BT. On Tuesday I was told that my old landline number would be activated immediately I got a Home Phone Adapter (which arrived on Thursday), on Thursday I was told it would be activated within 24 hours, today I am...

WolveyCL by Visitor
  • 236 Views
  • 2 replies
  • 2 Helpful

Daisy chain EE Smart wifi Plus extenders

Does anyone know how to daisy chain EE Smart wifi Plus extenders?I’m trying to extend our wifi coverage to the summerhouse at the far end of the garden. I’ve positioned one extender in the kitchen window and that is working fine, pale blue light and ...