Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45940 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89429 Views
  • 11 replies
  • 12 Helpful

Resolved! Fibre internet and phone stopped working

Hi, my fibre internet and phone have stopped working an hour ago. Only had the service from new for a month! Location is Folkestone Harbour.I get orange flashing light on hub and three green lights out of four on wall connector but middle one is flas...

idj20 by Investigator
  • 363 Views
  • 6 replies
  • 4 Helpful

Advice on EAPS with Smart Hub Plus

Going to be starting a new contract mid aug ( Im assuming it will be the SH31B hub? ) , will only be having part fibre .... ie fibre to the exchange and cooper to to the house.Was wanting to know if I could use the same router that is being provided ...

Tinnaz by Investigator
  • 341 Views
  • 6 replies
  • 2 Helpful

Resolved! Transfer from BT

I was transferred automatically from BT to EE for broadband.  I was a fairly new customer to BT and was paying 29.99 per month. BT informed me my bill would remain the same however I have been charged monthly £32.99. 

AB9999 by Visitor
  • 437 Views
  • 7 replies
  • 5 Helpful

Resolved! Troubleshooting

I'm having troubleshooting issues with my EE smart hub and I can't  contact them. Is it only me or it is everywhere .? Thank you. 

Thandie by Investigator
  • 242 Views
  • 4 replies
  • 0 Helpful

Resolved! Unbelievable

3 days without broadband, lost a day of work waiting for a promised delivery no shown; 5 calls hang off, no solution; engineer text me and when l returned no answer back.20 years without BP never had any problem like this. Decided to move last year a...

Moving from BT to EE broadband

I have just signed up for EE broadband fir my home and I have received a mobile Wi-Fi box the size of a cigarette box, I don’t think this will give me what I need as u connected it last night, fine but this morning was unconnected again. Can anyone a...

Not able to access internet or TV??

Hi thereWe recently moved to EE from Virgin and initially found the broadband and services to be pretty fast and reliable. However, over several weeks, its gradually got worse and worse with lapses in connection and messages saying that it the channe...

Batzz by Visitor
  • 212 Views
  • 1 replies
  • 0 Helpful

Racist Engineer

I just a terrible experience with a racist disrespectful engineer who was rude by all means and even refused to help to have a look at my broadband issue. After waiting a month !!!!! And took a day off work waiting for the second time!!

Doctorsh by Visitor
  • 263 Views
  • 3 replies
  • 7 Helpful

Resolved! EE APP payment issues

Had several failed attempts to make a payment—no idea why it wouldn’t go through. Tried multiple times, no success. I’m open to setting up a direct debit eventually, but only once I see some consistency in the billing figures. Currently, what I see o...