Home move query

tigercub58
Investigator
Investigator

I currently have a 900 Mbps FTTP connection with EE but am considering moving to a property which only has part fibre (minimum 59 Mbps guaranteed according to EE website). Openreach site states "We’ll be building in this area in the next year" so am hopeful for a future return to FFTP if we do move.

Can anyone advise if EE would transfer me to the fastest FFTC package available at the time or would I have to cancel my contract and pay termination charges? I can only see references to moving home with the same services available and no fee payable other than renewing a 24 month contract.

If they do allow a switch to a slower speed would I have to wait the full 24 months before regrading if full fibre does indeed become available before then?

Thanks for any advice.

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

EE should put you on the fastest FTTC plan available when you move home. When FTTP becomes available there they should move you to it at a similar speed.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP