Home move query

[tigercub58]

I currently have a 900 Mbps FTTP connection with EE but am considering moving to a property which only has part fibre (minimum 59 Mbps guaranteed according to EE website). Openreach site states "We’ll be building in this area in the next year" so am hopeful for a future return to FFTP if we do move.

Can anyone advise if EE would transfer me to the fastest FFTC package available at the time or would I have to cancel my contract and pay termination charges? I can only see references to moving home with the same services available and no fee payable other than renewing a 24 month contract.

If they do allow a switch to a slower speed would I have to wait the full 24 months before regrading if full fibre does indeed become available before then?

Thanks for any advice.

[XRaySpeX]

EE should put you on the fastest FTTC plan available when you move home. When FTTP becomes available there they should move you to it at a similar speed.

[XRaySpeX]

What does BT Wholesale Broadband Availability Checker > Address Checker estimate for your new address? Post the whole table, the text below it and the line above it, blanking out your address.

[tigercub58]

[tigercub58]

Assume I would need a new router too since the one I have now is the Smart Hub 7 Plus and not suitable for standard broadband??

[XRaySpeX]

Yes, no FTTP there yet.

You should be offered either Fibre 67 or Fibre 74.

[XRaySpeX]

Yes, you will need a Smart Hub 6 Plus (model SH31B).

[tigercub58]

@XRaySpeX - thanks for the confirmation. If they charge me the latest "one-off" cost for the change of router I'm hoping I can at least keep the 7 Plus ready for when I can get FTTP again.

[XRaySpeX]

Why should they charge you for changing router? They don't! But are you referring to being charged for not returning previous router when requested to do so?

[tigercub58]

Sorry, my confusion. I thought I'd read that new subscriptions were now having a £30 charge for supplying the router added. Perhaps as mine will be in effect a renewal this won't happen then. (I don't have any old routers. I sent my BT Hub back to BT when I switched to EE earlier this year.)