Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have an almost new TP-Link Archer VX1800v which has a socket marked PHONE. It's an RJ11 socket, but I have a couple of adaptors converting an RJ11 plug to PSTN socket (one active, one passive) from previous experiments in VoIP.I also have a Grandst...
i got a hive hub form british gas which has been working fine up to now i been told i need to check that The ports a Hive Hub requires are openUDP port 123 (NTP)TCP port 443 (HTTPS)TCP port 5671 (AMQPS)how do i do this?
I got stopped by a guy on my drive as I returned from work.He claimed faster speeds for lower prices. I told him I didn't have a problem with Virgin but he offered me a price which was below £40 per month (£36.13).I took the new subscription & since ...
I received a Smart Hub just before Xmas. I have found it unreliable - it loses the internet connection 2 or 3 times a day EVERY day. Sometimes it randomly resets itself but sometimes then locks up and won't reset, forcing me to power it off and on....
I get 900+ to the router but lucky to get 400 to the pc. I spoke to a chap at EE who said there was a restriction to any one device. I only have 1 PC and am connected via a cat6 cable through a gigabyte card and the chap at EE didnt seem to grasp th...
Hi, I am having full fibre (FTTP) installed next monday replacing our current FTTC arrangement, got a openreach engineer booked to complete the connection, i am also getting a Smart Hub 7 Pro and 2 WiFi Extender pro to relace my current Smart Hub an...
I'm fed up of EEs answer to every fault being "REBOOT / POWER ON/OFF THE ROUTER"I get error codes 6023 on EE TV about 3 times a week ... the screen tells me to reboot everything (so EE know the issue)My Digital Voice fails ... No dial tone and incomi...
Hi all,I had my connection made yesterday, but I was experiencing huge packet loss (up to 90%) throughout the day and night, I was hoping it would stabilise and correct itself after things had "settled"Come this morning and its still terrible, so I g...
Can’t find my bills
