Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello. I have recieved two bags with a BT address and a bt/ee address to return the old router.Anybody know which to use? or doesnt it matter.cheers.
Hi there, Our broadband has been out since yesterday (Friday 20/03 - 5pm). This is not an isolated issue as many other people in Holymoorside/Chesterfield are also being affected.We've been told by EE this is an issue with the network exchange, and t...
Hi I’m asking for a work colleague who switched from Plusnet as they no longer supply a phone line , this is needed as parents are elderly. Plusnet recommended EE My colleague had to work when the Engineer visited, unfortunately, the Engineer instal...
Just got the broadband installed but I don’t need any of the EE supplied equipment as I have my own.do I get a discount or any benefit for returning this. It’s all still sealed as it was delivered with the plastic wrap around the boxes, etc.thanks
I haven't been able to access my home broadband bills for several months. Can anyone help me?
This must be the worst web site I have ever been on this last month I can’t find my bills anywhere tried everything so sick to death of this never had this problem with BT
Hi All,I have a extender problem wi fi 7 which will need an engineer visit --despite multiple calls to EE CS and promises of call back none received over a 4 day period --how do i get to a person to arrange a home visit ==PS Yes i have tried all th...
I have been experiencing random loss of connectivity from incredibly slow speed to complete loss of connection. This normally happens late evening and often when I'm using a VPN. Is my use of a VPN, which is showing reasonable or expected speed, bein...
Hi guys I've used u switch from sky to EE. At the time of setting up my order, which included an all data sim. I booked 16th March for the switch over. It hasn't happened. I'm now ringing them at a cost to me, and their computer says no. As in I can'...
Hi I’ve had no broadband for 24 hours had a engineer come to my property todayhe said the problem is outside but won’t be fixed till Monday the 23rdIve Only just moved over to EE and the service has been awful anyway of hurrying up this process ? Th...
