Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40676 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 74026 Views
  • 7 replies
  • 12 Helpful

Router

Hi.Just in process of switching from BT to EE. I was told on the sales call I'd get a new router, and pretty sure they said it was better than my current one. I've chased up EE as I've not received a new router yet with the switch date in 2 days. The...

Rojo99 by Explorer
  • 160 Views
  • 3 replies
  • 0 Helpful

No wifi controls

18th Dec 23. I was on the messaging system between the hours of 09:16 to 10:56,trying resolve my issue with the lack of  WiFi control.The operator didn't seem to understand my problems Eventually I did a complete reset of the hub which did not fix th...

asteaman by Established Contributor
  • 422 Views
  • 6 replies
  • 0 Helpful

Problems with EE app - managing services

Hi  I’m also having many issues with  the app & hub manager & WiFi extenders, 6 weeks in & no resolution or support from EE after many calls, technical help staff on the phone are poorly trained & are unable to answer or resolve any issues, they have...

Resolved! cant control homeassistant with new ee hub

I have just moved from Plusnet to EE. With PN all my smart devices worked perfectly using home assistant. Now I have an EE router nothing will work. Even my nest thermostat is unresponsive. Anyone have any ideas/solutions, please. 

mebrew by Investigator
  • 248 Views
  • 9 replies
  • 3 Helpful

Hub manager password incorrect

I had a broadband before with the EE Smart Hub but recently I renewed my contract and was sent new gear (the 2023 one). After setting up I thought I could use the old router as an extender. As I am trying to access the old router's hub manager I'm ty...

pafa92 by Explorer
  • 148 Views
  • 3 replies
  • 0 Helpful