Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have been using ee for a while now it wasn't as fast to begin with but recently it has gotten so slow to the point I can't watch basic things like netflix or YouTube on the TV when it's 1 room away from the box it gets slower than 1 Mbps speeds and...
How long does it take to get the refund for going through the switching service
Says i connected to router but no Internet
HiI was with BT broadband for many years with no problems and recently joined EE fibre min 700. In doing so EE had to upgrade the cable from the box up the street to my house. The cable installation took many more hours than expected as there was a b...
I recently upgraded to EE full Fibre and got the new Smart Hub Plus. The person on the phone was 100% certain my white EE wifi extender discs will be compatible with the new Hub plus. I've tried everything and they won't connect at all. Before I pos...
HiNeed to access a website that we've always been able to access. But EE buffers...never had this problem before with Sky. We need to be able to access it as our daughter plays college ice hockey and we want to watch her games live. We've watched the...
Does anyone have the QR code or address to return the broadband kit. I keep requesting it from EE but do not provide it. They are now going to charge £85 for not returning it yet still no QR provided. Any help would be appreciated.
My internet not working Grimsby area any other people with same problem
I’m trying to link my broadband in my ee app, however the account number doesn’t work, I can’t get in via bt app. Quite frankly I’m fed up. Roll on next year when I can leave bt/ee.
I moved over from BT to EE 6 months ago and since then haven’t had regular Wi-Fi service throughout house, have had replacement Wi-Fi extender, visit from EE engineer and numerous calls and chat sessions with EE to fix the issue but nothing has been ...
