Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?
The SH 6 Plus operates at 2.4 & 5 GHz.
The SH 7 Plus & Pro operate at 2.4, 5 & 6 GHz.
You may see & enable/disable them on the Advanced > Wireless Settings > Config page.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
