Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 381 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46663 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90961 Views
  • 11 replies
  • 12 Helpful

Failed appointments for installation

Been 3 months waiting on civils to bring fibre cable 30ft from pavement to house! 4 missed appointments!! No obstruction or permissions needed, straight run from pavement to home. The latest contact was 21/8 when I was told all was well for the follo...

Resolved! Slow Wi Fi speeds

HelloI have full fibre 300 to the premises and Wi Fi extenders installed which have been brilliant - until now!The speed to the house is fine according to my mobile but the speed to my desk-top computer keeps dropping out or being alarmingly slow so ...

Marg0105 by Established Contributor
  • 476 Views
  • 5 replies
  • 4 Helpful

Resolved! Post

I have been applied for new hub replacing with damaged one. It was not my fault for .Already received mail from EE for further step. So my question is may I need to pay anything to send old one back at post ?

Anukutty by Visitor
  • 257 Views
  • 1 replies
  • 1 Helpful

Lost WiFi password

So I had a houseguest recently when I was away for the weekend, I come home and shortly after they've left I go to get my WiFi card out of the router as I need it for my Xbox, I can't find it anywhere and was wondering if anyone has ever lost the WiF...

Resolved! Broadband Connection keeps going down

Hi I keep losing my EE WiFi connection.  I have phoned 150 but just cannot get through to talk to them. They keep sending texts saying I will be charged. I am sure it’s a scam because they said I have to pay charges. What do I do when nobody answers ...

Viv_05 by Investigator
  • 587 Views
  • 9 replies
  • 2 Helpful

Battery backup BT to Ee

Why won’t Ee accept my move from bt because I have had battery backup provided by BT and until recently supported by both ee and Bt ?

Juggler by Contributor
  • 606 Views
  • 8 replies
  • 0 Helpful

MJ Quinn outside

Had perfect fibre to the property connection since install 4 months or so now. Today we had a MJ Quinn van parked outside and their engineer up the pole. He was there a couple of hours. I had a feeling mine would go off and it has. I’ve spoke with EE...

Zombie7 by Contributor
  • 651 Views
  • 6 replies
  • 4 Helpful

Resolved! Printer Slow Epson ET-2920 - OK on BT Hub

Printed at good speed on BT Hub (15 secs) - on EE Hub slows to a crawl (5 minutes).Epson ET-2820 connects via wi-fi to laptop.Switched EE to 2.4Ghz only.  No change.No spare slots on printer for ethernet cable - only one to my PC, everyone else uses ...