Broadband & Landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45906 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89371 Views
  • 11 replies
  • 12 Helpful

Usb Drive on Router

For those having problems with accessing the drive connected to the EE Smarthub on EE like I have since using my new Windows 11 Laptop.I cannot get windows to access the drive directly  but using the free sync software from https://freefilesync.org/ ...

Student Beans Discount Code

Hi all, I've got a student beans account and I can get a discounted 24 month student contract £26.99 full fibre. However when I follow the link, it just takes me to the normal pricing but with a banner at the top of the screen saying student offer ac...

Sam1627 by Visitor
  • 391 Views
  • 1 replies
  • 0 Helpful

Resolved! Xbox connection

Hi. So ive had the 900 for about 3 months ive got the router in the living room and the xbox console on floor 3. I have a booster next to the xbox with a ethernet cable connected. I've never had one issue bet recently ive been experiencing connection...

Tomf831 by Visitor
  • 290 Views
  • 1 replies
  • 1 Helpful

Resolved! Safe Search won"t turn on

Hi - can someone from EE technical support please help me with this. I can't be the only customer experiencing this problem. Anyone else out there having the same problem? "Safe search" blocks all the porn sites & probably lots more dodgy stuff that ...

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PF15 by Investigator
  • 757 Views
  • 9 replies
  • 1 Helpful

Hybrid Connect, Signal is 3 red bars No SIM

Hi there, I just connected by hybrid connect box to my router, the centre ring is Aqua so is successfully paired with the router. However the signal bars are all red, When logging into the admin console it states that there is no signal and the statu...

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Resolved! Can’t set up WiFi controls in the app

EE Smarthub 3 and latest iOS. Start the process to set up WiFi controls but never gets past the first step (see photo).deleted and reinstalled the app reset and restarted the hubnothing works 

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CJMH by Valued Contributor
  • 400 Views
  • 5 replies
  • 1 Helpful