Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45707 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88995 Views
  • 11 replies
  • 12 Helpful

Resolved! Smart Hub SH32B and printer

I’m having trouble finding a laser printer that will work with 5G. I have the Smart Hub SH32B, is this dual band? I don’t understand much about the technical stuff, but someone told me that all I need do is enter 2.5ghz (?) when setting up a printerT...

Jandy54 by Explorer
  • 389 Views
  • 4 replies
  • 4 Helpful

WiFi Enhancer

Hello I got hooked up with EE broadband yesterday & i also payed for  the WiFi enhancer and I get to stage 3 where it attempts to lower the ping  and my internet seems to drop while its attempting to do so, I did this because everytime I’m on my cons...

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Web Protect settings - allowing an exception

I recently moved to EE (new hub) from BT.A Belgian store that I use regularly won't now connect in Safari or Chrome. It's giving the 'secure connection' in Safari and the blocked site message in Chrome.I've discovered Web Protect settings here: https...

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J_me by Investigator
  • 502 Views
  • 5 replies
  • 3 Helpful

EE smart up pro not at 1.6 speed

I have had the smart hub pro since last year now i brought a 10 gig pci card for it and it was working great getting the 1.6 speed all the time now for some reason the speed has went down to under 1 gig as i said the speed was working fine and now it...

Resolved! EE Smart Hub Pro On the EE app

Hi all,i’m wondering if anybody can assist me please. I have the EE Smart hub pro router but the app has changed and now says that I have a smart hub plus after deleting and reinstalling the app. I can’t see a way to change the router that I have on ...

johnels791 by Established Contributor
  • 651 Views
  • 7 replies
  • 3 Helpful

Speed Test

I have a bt Smarthub. When I have been running a speed test previously from the EE iOS app it has worked perfectly. Since the last update of the app, the speed test runs but then gives me an error message saying it failed to run.any ideas please? 3rd...

Brent945 by Investigator
  • 1359 Views
  • 6 replies
  • 3 Helpful

Resolved! EE WI-FI

My Toshiba satellite laptop doesn't connect to my home broadband but all other devices are working.  Why?