Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Just got an letter today from EE and rang them up and been told re-contract at 67 lol at first I was told the full fibre broadband isnt available in my area hihi but somehowe Ive been using it for 2 years. It was nice been a customer of BT since th...
Switched over to EE about a month ago now, and i must say the wifi is so bad. The speeds advertised to what were getting is ridiculous... im getting just shy of 250mb when promised over 500mb and this is a daily thing.The EE home app is also dreadful...
Hi all.I have smart pro 7 with the latest wifi extender. The extender in placed to cover my back garden. I have 2 ring cameras in the garden, 1 closer to the house the other approx 12m from the extender. At night the furthest 1 drops signal. This als...
My download speed is very low outside my main hub
Had an EE lady knock on my door yesterday and said they'll pay out my contract. She didn't mention a limit but website says £300, my early cancellation is £378, will this be covered? Also can I add defence discount on now ordered?
Is it normal to suffer poor broadband signal in a heatwave (on 2nd day) when last years (2025) four heatwaves didn't cause broadband issues? I've had this broadband for just over 2 years.
Today Thursday 22nd January is day 12 that we have had no Broadband/WiFi service. My fault reference is still open as per digital voice on last phone call this morning. I phoned Sunday and was advise someone would come back to me - as you can guess...
Hello Leanne I live in an area with challenging copper wire bandwidth and lookingbat the new EE / Skylink options how can I get on the pilot scheme Thanks
I am at my wits end. If it's not one device it's another, the same old 'no internet'. Sky Q is the worst and I had to disable settings in the Sky box to make sure it didn't go into standby, I mean why should I? Other devices such as Alexa, Hive, Goog...
Go into hub manager. Turn off the 2.4GHz band for Main WiFi and save. Then go into Compatible WiFi turn off 5ghz band then give a new network name for the 2.4GHz band and select security type WPA2- Personal and add a new password and save.
