Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
A couple of weeks ago my phone, kindle, tablet and PC all failed to get Internet connectivity through my smart hub (ethernet, 2.4ghz and 5ghz WiFi all affected). My Samsung TV and Alexa still worked and the hub was reporting that the broadband connec...
Hardware: EE Router (Smart Hub SH31B); EE Extender (Smart Wifi SW30A); Raspberry Pi 3b (WiFi); Various Chromecast speakers (WiFi); Google Pixel 6 ProSoftware: Volumio (latest Premium version)Hi, when I cast music through Volumio on the Android app th...
Hi all, I've moved from sky and need some advice, since moving from them to EE I'm getting nothing but problems with my ring camera's etc I've turned of 5 ghz and still getting connection issues, so I wake up in the morning and the camera is flashing...
Is there a complaints email address - I'm still waiting (now 8 days) after I was promised a manager callback after 72 hours by the rudest, most unprofessional 'guide' I've ever dealt with. EE have cost me nearly £200 in mobile data fees (I'm with O2 ...
There has been numerous posts over the last year or so of end users reporting devastatingly bad outcomes to migrating from BT to EE, well actually there has been some mildly annoyed customers but also some losing their mind entirely, probably rightly...
Hello there! Obligatory "sorry if this is posted somewhere else but I've searched and searched...".So, recently moved into a property with an external annexe. The annexe has a network point connecting underground to the main house. In the main house,...
I have used NordVPN for years but suddenly could not access their website on Windows PC (Firefox and Edge) I could also not logon to or use the NordVPN app on IOS or IpadOS - logon attempts just hang. As I still had the installer from when I bought i...
Hi,I've recently had Essentials Fibre 67 installed into my new home. We have an Openreach Master Socket 5c connected to the hub not an ONT. I'm just wondering if this is correct because I didn't think the 5c could run fibre?Thanks
Dear all,after upgrading from BT Smart Hub 2 to the EE Smart Hub Plus I am encountering the following problem when plugging in my Hive Hub: the Hive Hub connects for a minute and the Hive App shows that the Hub, Thermostat and Receiver are connected....
I'm trying to report a fault on my landline, but because I used my mobile to report a fault on my parents landline previously, it keeps logging as a fault on their line. How do I fix this?
