Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45477 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88513 Views
  • 11 replies
  • 12 Helpful

WiFi Pro Booster not getting a signal

I’m stumped with this. According to the EE app (manage, broadband) both my boosters show as ‘getting no signal’, if I click on them, they show as online (confirmed by the aqua light on the boosters) and that devices are connected to them and working....

Tinbum73 by Contributor
  • 4427 Views
  • 40 replies
  • 7 Helpful

Direct debit.

Join EE IN JANIARY FROM BT, MISTAKE!no trouble with BT DD FOR YEARS and now every month Ee have failed to collect even though I went to the EE to set it up.Now abroad and struggling to paid due to web site saying not available all the time.i see they...

Double billing for one product

I've just found out I'm paying for bt broadband via ee at 34 pounds a month but also 30 pounds a month for ee broadband for many months! What the actual f is going on?

TishEvo by Explorer
  • 278 Views
  • 3 replies
  • 3 Helpful

Resolved! BT Hybrid Connect not working with EE

Recently transferred from BT to EE. BT Hybrid Connect was working along with BT Hub but since transfer has been flashing red ie no 4G signal ? I've tried to reset, switch off and on again etc  but I'm not even sure if it's meant to work on the contra...

FionaLe1 by Explorer
  • 340 Views
  • 2 replies
  • 3 Helpful

Broadband service

l have EE broadband internet TV and there is less free HD than SKY TV,  the picture quality is poor compared to SKY TV  and the cost is higher with EE .

Mag10 by Visitor
  • 225 Views
  • 1 replies
  • 2 Helpful

VPN (Global Connect), WAN routing issues - traffic just stops

Sorry for the random title, but trying to summarise how the issue manifests!  So just to clarify, I get full 80/20 DSL sync on the hub and very good speed test results.  Ping is around 34ms, and could be better but not too bothered about that.I have ...

EddG by Established Contributor
  • 383 Views
  • 1 replies
  • 1 Helpful