Broadband & Landline

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Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...

Chrissy_G by EE Knowledge Specialist
  • 1983 Views
  • 18 replies
  • 13 Helpful

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 4827 Views
  • 21 replies
  • 15 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 47924 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 93833 Views
  • 11 replies
  • 12 Helpful

Resolved! Leaving ee

Good morning. Is there a way of leaving over chat rather than phoning up?

BKS0909 by Visitor
  • 316 Views
  • 2 replies
  • 1 Helpful

Resolved! 4G hub

Hi, I was sent a 4G Hub as an interim measure until my full broadband was set up, as this is now set up and working do I now need to return the 4G mini hub?

Haverland Smartbox with EE Smarthub router

Hi All, Does anyone use Haverland internet controlled electric radiators?I  have been using them for a number of years. They  connect over wifi to a "Smartbox" that needs to be directly connected to the router ethernet port.Earlier this year the smar...

SueyBrown by Investigator
  • 1558 Views
  • 8 replies
  • 3 Helpful

Resolved! Unable to log in

Ai nid help to loghin in my account  [Mod edit - Title edited, please don't share your full name on these public forums]

Silvia24 by Explorer
  • 468 Views
  • 5 replies
  • 0 Helpful

Resolved! Move home

How to book the appointment to transfer the broadband to my new house? Thank you.

Linna88 by Visitor
  • 474 Views
  • 1 replies
  • 1 Helpful

Resolved! Smart Hub 7 Plus

Hi,I’ve just signed up to EE for full fibre broadband 150.With this I am going to get the Smart Hub 7 Plus. Can anyone who has this hub let me have the dimensions please as there seems to be conflicting information on the internet.A picture of it in ...

Mike9_LO by Investigator
  • 828 Views
  • 3 replies
  • 0 Helpful