Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45638 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88853 Views
  • 11 replies
  • 12 Helpful

BT Smart Hub 2 & 5 WiFi Extenders on EE Broadband

I have recently switched my BT contract to a full works EE contract with broadband, mobiles & TV (& currently wishing I hadn’t) The EE TV is nowhere near as good or easy to use as Sky but more of an annoyance is that our WiFi seems to keep dropping o...

Resolved! Smart Hub Pro Guest Wifi contactless pairing

A feature on the guest wifi on the Smart Hub Pro is contactless pairing which I have enabled. It says touch the phone against the NFC logo on the hub for contactless pairing. I cannot see any NFC logo and nothing happens wherever I place my phone on ...

tnj by Skilled Contributor
  • 377 Views
  • 3 replies
  • 3 Helpful

Neighbours can get 900mbps I can only get 300MBps

I live in a terraced property and have recently signed up for Essentials 300Mbps, which is the maximum speed currently available to my address. However, I’ve noticed that my neighbour to the right, whose property is served by the same telegraph pole ...

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Resolved! Can I Open The Box??

My new EE router has arrived but install is not till next week when an Openreach Engineer is coming.Can I open the box and have a play with the router os is this a No-No??

Old_Guy by Investigator
  • 372 Views
  • 5 replies
  • 0 Helpful

Resolved! Connection problems with broadband

Hi I missed a payment for my broadband which resulted in my broadband being frozen, but have since paid it but it’s yet to reactivate, I made the payment on Saturday last week and it usually only take a day for the services to be resumed, but yet it’...

vn2021 by Visitor
  • 283 Views
  • 2 replies
  • 2 Helpful

Screen mirroring iPad to Samsung no longer working?

Since upgrading my broadband I can no longer screen mirror from my iPad to my Samsung TV. This was working with my previous EE Broadband Hub, I have recently upgraded and now my iPad will not find the TV despite being on the same broadband. Is there ...

Set up wifi controls App, blank screen

Every time I try to set up wifi controls within the EE app for broadband it either keeps going blank or stuck on the loading page, tried restarting both app and router, cleared cache, storage, reset app??

DavidT95 by Investigator
  • 356 Views
  • 4 replies
  • 1 Helpful

Poor wifi coverage after moving from BT to EE

Has anyone else experienced poor coverage with the EE Smart Hub and Smart Wifi plus units?  - I switched over from BT and their hub and one wifi disc gave me full coverage inside the house, outside for my security cameras and on my patio. Now with th...

5HH by Investigator
  • 820 Views
  • 10 replies
  • 7 Helpful