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Hot and cold messages from EE/openreach is this usual?

Spik3y
Visitor

‎15-05-2026 04:48 PM

Hi all.

I'm just migrating from plusnet to EE with an engineers appointment for fibre install  for May 19th.  I'm getting opposite text messages on alternate days.  First day suggesting everythings on track, then next day saying sorry slight delay and repeat.  I just wondered if this is usual ?  The router and ATA came today, so at least thats here.

Fibre has only just become available here. (rural  low population area)

 

 

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎15-05-2026 04:50 PM

No, it's usually straightforward. Maybe there is some obstacle at your location.

What does BT Wholesale Broadband Availability Checker > Address Checker estimate for your address? Post the whole table, the text below it and the line above it, blanking out your address.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Community Hero
Community Hero

‎15-05-2026 05:01 PM

@Spik3y The important ones are from OR Openreach doing the install, EE will be assuming that everything is on track for the installation unless they get informed by OR with any delay! Text's etc from the installation team, just watch out for and confirm if requested that it is good to go...

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