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Hot and cold messages from EE/openreach is this usual?

Spik3y
Investigator
Investigator

‎15-05-2026 04:48 PM

Hi all.

I'm just migrating from plusnet to EE with an engineers appointment for fibre install  for May 19th.  I'm getting opposite text messages on alternate days.  First day suggesting everythings on track, then next day saying sorry slight delay and repeat.  I just wondered if this is usual ?  The router and ATA came today, so at least thats here.

Fibre has only just become available here. (rural  low population area)

 

 

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12 REPLIES 12
XRaySpeX
EE Community Star
EE Community Star
In response to Spik3y

‎15-05-2026 08:06 PM

I confused how/why you got 2 contradictory results from the BTw Checker:

  1. st: Must have been obtained using a landline no. as it shows your current BB from PN as 12 Meg ADSL. Is that right? No Full Fibre (WBC FTTP) is available there.
  2. nd: Presumably obtained using the Address Checker. Full Fibre (WBC FTTP) is available there with no service yet laid on but there should be no difficulty doing so.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Community Hero
Community Hero
In response to Spik3y

‎15-05-2026 08:58 PM - edited ‎15-05-2026 09:03 PM

@Spik3y You may find the link below helpful but if you do not have a CBT up your pole, or any sign of a new Fibre cable on the pole there may be a mix up with all the information. As you say the Engineer did prompt that it was done and can see why the wind farm would be looking to get Fibre for the remote control of the turbines... OR may have planned and pulled in a Fibre cable to cover the two cottages you just never know, they sometimes just leave a cable coiled up ready to do a quick connection.

How is Full Fibre Installed? Openreach

From the link above in case you miss it, Fibre availability | Openreach

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Spik3y
Investigator
Investigator

‎16-05-2026 01:00 AM

I went out with the binoculars earlier and the pole in the farm road definitely looks to have newer cables/boxes, than the pole on our boundary.

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