Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40655 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73945 Views
  • 7 replies
  • 12 Helpful

Constant Delays on EE Full Fibre Install

Hi,Ordered Full Fibre on 03/12/23 - ever since have been seeing every date for engineer visits for outside and inside the property delayed. Have received the equipment and its just sitting there doing nothing.Original go live with engineer visit was ...

Edgerouter Lite on Full Fibre 900

Hello all, got my new service installed today and looking to use it with my existing Ubiquiti Edgerouter lite.  It supports PPoE so I should be good to go..... however the router requires a password to setup a PPoE connection. In my EE router the use...

Deicist by Explorer
  • 195 Views
  • 3 replies
  • 0 Helpful

Have no clue……..

I have the we broadband and I have no clue how to work it.my son has a pc and I am trying to block certain things….. Snapchat etc.can I do this on the broadband?

Tuf5ty1 by Visitor
  • 172 Views
  • 1 replies
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EE 1.6Gb Full Fibre Busiest Home Bundle

I have seen quite a few posts with users not reaching the desired 1.6Gb speed they are sold with the supplied hardware they are sent from EE, personally it's the support that's lacking in my case but hey ho.!!This will cause some not to be too happy ...

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timprocter by Established Contributor
  • 518 Views
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  • 1 Helpful

Boil payment issue

Can someone advise me of an email address for EE bills payment department. I paid by debit card online on 7th December & again on 28th December. EE is saying I have not paid 7th December…..I want to send a bank statement as proof showing clearly I ha...

Fibre broadband

We currently have normal EE broadband through the phoneline. We want fibre and are undecided between EE and BT. I understand EE is powered by BT but just wondered whether it is worth changing to BT or whether it would be easier to stay with EE. Will ...

Coz21 by Established Contributor
  • 319 Views
  • 4 replies
  • 0 Helpful

Over 2 months for home move

Has any one had to wait over 2 months for a home move and being told different reasons each time you contact Plymouth EE Was first told be EE it be all done in couple of weeks but now taking ages Do they give this time as they don’t have to pay compe...

Resolved! Re: Mesh WiFi Hub

I've also just picked a sw10a from ebay and I can't get it to connect to my ee router via wireless or via cable, did you manage to get yours working? 

Rolystaxi by Contributor
  • 1048 Views
  • 13 replies
  • 4 Helpful