Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
When I go into my online BB a/c I can't see my BB bill anywhere. I was easily able to see it in previous months all this year.Under Manage broadband the links or pointers I can see are:Upgrade NowSee how to save with EE OneYour speeds explainedWifi C...
Hi. If I were to switch to EE for broadband, would I still be able to use my own router? Also will they provide a static IPv4/6 address? Many thanks
HiI have recently got 2 Smart wifi pro's as i live in an old house. I connect my xbox tirelessly, and have a smart wifi outside the bedroom door, however a speed check on the xbox returnsDownload speed 26.82 MbpsUpload speed 22.71 MbpsLatency 176msI...
Your colleagues came to my home and with advertising and offered me to connect to your Internet and they told me that I can close the contract earlier, I just need to warn you 30 days in advance. And I told them to connect me for a year with you, no...
I’ve just installed me EE broadband kit, upgrading from BT. All gone well so far. Good broadband connection, TVs, printer, PCs successfully operational on WiFi. But the Hybrid Connect box shows 3 solid red bars. It has connected to the hub with a sol...
I just found out how EE along with other providers, use customer provided routers as their public hotspots. Seeing as this was something they did not seem to want to brag about and advertise before I became a customer, unlike their other bold website...
We have full fibre broadband and a Digital Voice landline courtesy of EE, and have installed suitable UPS battery backup units to power essential equipment in the house (the fibre terminal, the EE router, the Digital Home Phone handset...etc.), with ...
My broadband keeps on stopping I have to keep on putting the password in. my tv package is with sky and we have a new tv. can someone please tell me hats happening with my wi- fi signal. we've only had EE braodband for 2 months and we've never had th...
Broadband has been down since morning of 7th October have had 3 messages from EE, one saying they were dealing with the problem 2nd apologising for it taking so long to fix and a 3rd this morning the 8th October at 07.30 saying it was fixed and to r...
Without a doubt the worst company I have ever dealt with for complaints and mistakes , since January 2025 , I have been paying £7.99 a month on top of my broadband bill for a product I dont have , you cannot get them on email , and when I have mang...
