Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi. I have solar panels and the Solarman app used to display all the data about their performance that I needed. The solar panels inverter connects via a mobile phone hotspot (Access Point or AP, separate from the router IP Adress), but the app has ...
Engineer turned up late, couldn't complete the install, What's done is, politely putting it, a squashed mess. He couldn't complete as the hoist operator connected the cable from the pole to the house next door. Today he was supposed to return first...
I recently had EE Full Fibre installed. All went smoothly and quickly, very happy with that part.I have been using an Asus DSL-AX82U as my DSL router for 2 or more years and have lots of settings just the way I want. I also have 26 devices connected,...
Been without internet, broadband and complete service for 2 days now. My phone signal drops at will. Customer Services making empty promises and not taking ownership - but still making me pay for this non service!!!! Can't wait to get out of this con...
My broadband expired 4th JanRenewed new contract 7th JanJanuary Bill was at out of contract price.Messaged to be told that bill would be adjusted February.Looked at anticipated February no credit on there?How do they do the credit?Cannot see anything...
I bought what i was listed as the wifi extender for the smart hub, but they have sent me the Smart hub sh35A is there anyway that i can make this into an extender for my main hub, or is it the case of me having a spare a router now
Hi,BT customer here, I currently have all my services billed with BT which are all out of contract:74mb broadband, home phone, 4x 5gb family sim (doubled to 10gb) and big sport TV This currently sets me back a whopping £200pmI keep getting invites to...
I placed an order for broadband Internet on January 15 and still haven't received a connection. I would like to know when an engineer will come to connect the Internet?
Only half way through 24 month EE full fibre broadband only package. Shortly downsizing to Flat. Only Copper to Fibre available. Q1: Can I cancel contract since service speed is not available. Q2: If I have to take EE package with me will I still hav...
I have the Smart Hub 7 Pro, and Smart WiFi 7 Pro Extenders around the house connected to the hub via ethernet.I'm noticing that the Smart WiFi 7 Pro Extenders suddenly keep flashing the front LED aqua. It then stabilises and works normally, but a sh...
