Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Absolutely a nightmare I've gone through! They completely ripped me off and lied from the beginning to sell me their broadband. The saleswoman promised me a new handset for free and that my phone and broadband together would cost £80. She also said t...
Hi I’m trying to connect my WiFi to the app to pay the bill as I have not long got it and want to pay before it’s too late but I can’t find a way to pay it
So back a while ago I had a phone call saying that my EE broadband was changing & merging with BT so I had to change my provider over to them. I agreed to this & was told I didn’t need to do anything at all that my router would arrive shortly & that...
So my husband confirmed the engineer to come set up our broadband for tomorrow but I wanted to change the appointment. I'm 26 weeks pregnant (currently very ill with morning sickness and can barely move) and I don't feel comfortable being in the hous...
Hi,Im trying to find information regarding the specs of the smart wifi plus device ie attennas for 2.4ghz and 5ghz, max theoretical speeds etc.Also upon purchasing these devices and then using them with an ethenet backhaul, what SSID do they display?...
I have switched my elderly Mum from BT to EE and she can no longer access her voicemails on her landline phone.If she dials 1571 she gets a recorded message telling her about the different dialling tones.I have left her VM's as a test. Does anyone kn...
My old BrightBox2 gave choice of connection between the two frequencies when searching for WiFi. My new Smart Hub Plus doesn't, and gives just the one router without the choice. How do I know which frequency is in use, because I have experienced some...
I contacted BT a few weeks ago about my broadband contract renewal that is due in October 2024. Before I knew it, I had been swept over to EE with a new contract (now that BT & EE are together, which I don't believe they are). Little did I know that ...
Hey all! Recently new to EE and tweaking settings on my hub.Everything is working great, port forwarding a doddle to set up etc however there's a setting that I don't seem to be able to find (if it even exists) which is to be able to turn off any sor...
