Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
hello can anyone help with the ee smart hub router fibre I'm struggling to connect it to the internet it all wired up but only been flashing purple and i don't know why what have i done wrong can anyone help me please
I am interested in installing this device, so it can connect to the electrical distribution box.I have seen, online, a 'Powerline 200AV Power Ethernet Socket T1002 with 4 LAN HomePlug AV' device.On the Develo website, they promote the use of their ow...
Anyone else had poor internet access ? I joined in feb and had no internet for 2 months, dodgy boxes so has to have 2 new. Then they charged me. Now may and still having issues. Said I’d have compensation n had nothing. Joke honestly
As many of us here I have moved from BT to EE with the promise of one central place to manage your entertainment needs. I started my journey back on the early December with the trying to move my internet and mobile. The first internet move order did ...
I live in a rural area (actually in a wood). I have copper wires (laid through the wood from fibre off a road) for my broadband and landline. My EE contract is up in June and I believe that I will not be able to continue with my landline. Upon check...
Recently changed over to EE from BT in the hope to lower payments....paid my BT bill of £110 to 3 days later be charged a further £81 . This was not advised at time of transfer. Also the broadband has been awful since changeover too. Despite the mult...
Hiim getting pestered to return equipment I never even had. EE sent equipment despite me not having a contract. The contract never started as it was cancelled by both parties over a problem with digital voice. I told the postman I was not accepting t...
HiI have recently changed contracts (nominally from BT to ee, but it kept me on BT) and received the new ee tv box pro. I am now being bombarded with emails and texts about returning the old box, or being charged £140.The thing is that I still have l...
I've just got broadband and tv and it's all working great but I can't seem to find my account number anywhere. I need this to log in to the ee app. The help page says it's on my bill but I haven't had a bill yet and I haven't been sent any paperwor...
