Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I've had a door salesman offer me a contract today (10th June) and the installation date is set to 3rd july.I've checked with virgin about cancelation fees for the switch ect. And what they have upgrade wise and i have decided to keep my virgin accou...
EE certainly don't make it easy to find contract details, specifically the end date.Where do I find it on 'My EE'?
Just got EE text to login to view my bill but can't as app will not let me link my account to app so how the hell can pay it or ever check my details
Hi I have recently moved from BT FFTP service to similar EE service using the smart hub plus. This is up and running.I had 3 BT digital phones registered with the BT smart hub. They now say, not surprisingly, no link to hub.Can I register these phone...
The phone cable coming from the pole across the road is hanging so low that tall vehicles hit it.I was away for the weekend and seen it was hanging very low across the road when I returned.Does anyone know if it is EE or BT I contact to get this reso...
Hi, I recently paid my final bill of my WiFi contract and I can't phone up to say that I'm going to another provider. What can I do about informing them so I don't get charged beyond this month?
I have returned the device on 10th May as shown below but royalmail tracking is showing that still it is inside post officeWhile sms is showing it has been received by EE which one is correct?
Really laggy when I’m gaming
