Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I haven't been able to access my home broadband bills for several months. Can anyone help me?
This must be the worst web site I have ever been on this last month I can’t find my bills anywhere tried everything so sick to death of this never had this problem with BT
Hi All,I have a extender problem wi fi 7 which will need an engineer visit --despite multiple calls to EE CS and promises of call back none received over a 4 day period --how do i get to a person to arrange a home visit ==PS Yes i have tried all th...
I have been experiencing random loss of connectivity from incredibly slow speed to complete loss of connection. This normally happens late evening and often when I'm using a VPN. Is my use of a VPN, which is showing reasonable or expected speed, bein...
Hi guys I've used u switch from sky to EE. At the time of setting up my order, which included an all data sim. I booked 16th March for the switch over. It hasn't happened. I'm now ringing them at a cost to me, and their computer says no. As in I can'...
Hi I’ve had no broadband for 24 hours had a engineer come to my property todayhe said the problem is outside but won’t be fixed till Monday the 23rdIve Only just moved over to EE and the service has been awful anyway of hurrying up this process ? Th...
Hi is it possible I could speak with advisor [Mod edit: add title]
Obtained complete EE package. Broadband .landline,TV and TNT Sport approx 6 weeks ago. It has never worked correctly despite a technical visit after installation. No landline, TV controlled by A1 I think. Whole service very poor. Making contact wit...
So my internet connection has been down for 24+ hours. The EE status says it was supposed to be fixed 4 hours ago. Called and was told "Definitely today".Anyway, I'm having a very odd problem.I have a Home Assistant server wired into the router. From...
Hi all....I got a message stating my fibre 150 contract was finishing next month but the deals online are different to what was offered over the phone....I can get the 900 for 34 quid which is less than what I'm paying now....lady on the phone said t...
