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Landline problems

Scorpian
Visitor

‎16-06-2026 03:55 PM

There are four phones linked to my landline account. The main phone rings out but I cannot hear caller but they can hear me. All other phones work. Also, if I dial out, no ringing sound on handsetbut call connects and they can hear me but I cannot hear them. Most frustrating paying for a service that does not work.

0 Helpful
3 REPLIES 3
Timbo45
Expert Contributor
Expert Contributor

‎16-06-2026 04:56 PM

@Scorpian 

Are you on Digital Voice and if so how are your handsets connecting to the hub?

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XRaySpeX
EE Community Star
EE Community Star

‎16-06-2026 05:16 PM - edited ‎16-06-2026 05:16 PM

@Scorpian : When you say you have 4 phones on your landline a/c, do you mean you have 1 actual landline no. from EE with a main base station plugged into the router or ATA adapter + 3 other DECT slave handsets?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Community Hero
Community Hero

‎16-06-2026 05:50 PM

@Scorpian Text PHONE to 66033 and have EE test the phone connection.

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