Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44461 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86184 Views
  • 11 replies
  • 12 Helpful

Incredibly poor service

I wonder if anyone has found a way to get reasonable levels of service from EE.i recently switched from BT tonEE, paying extra for their new router and extenders. The broadband went down a weeks ago and I cannot get it fixed.when  I call I get told i...

Sandlem by Explorer
  • 252 Views
  • 5 replies
  • 0 Helpful

Resolved! WiFi7 Would Not Be Suitable?

Currently on full fibre to the home 700 full fibre gigabit with a smart hub 6 and 2 extenders.Contacted the support line as I was only getting 50 mbs upstairs and enquired about the wifi7 I keep seeing being advertised.I was told it wouldn't help muc...

Migration from BT

I have been a  BT customer for over 20 years. My contract had finished and I was persuaded to migrate to EE. I wasn't sent details of the agreement or how to logon. Took 2 calls lasting 30 minutes to sort, but then I couldn't access my bill, subscrip...

Jan139 by Investigator
  • 470 Views
  • 7 replies
  • 8 Helpful

New 23 Smart hub can not connect to ee home app

Hi. I swapped from BT to EE for braodband and landline last week, this was motivated entirely by the ability to turn my children's wifi on and off.  I also have two ee mobile contracts for myself and one daughter.The smart hub came, (New black hub wi...

Kjo73 by Investigator
  • 15254 Views
  • 113 replies
  • 11 Helpful

DNS server issue

is there a challenge with BT DNS servers as some addresses arent providing a response although googles are?  

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Russkil by Investigator
  • 341 Views
  • 6 replies
  • 1 Helpful

I want to upgrade

Can anyone help I phone 150 number and no one knows what they are on about I want to if is a true Package or an error because when I log in to my EE ID and as to upgrade this package it gives me:Full Fibre Gigabit Full Works 1 Gbps download speed• 70...

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UkzVortex98 by Established Contributor
  • 564 Views
  • 12 replies
  • 0 Helpful

Resolved! Lenovo laptop and Lenovo tablet cant connect to wifi

Just renewed tv and broadband package so received new router. All good on the TV phones and Samsung tablet however my Lenovo laptop can't connect to wifi6 and my Lenovo tablet sees the connection but will not connect.Old router everything was perfect...