Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I undertand that to upgrade to EE's 1.6 Gbps service, I'd need an ONT upgrade to one with 2.5 Gbps ethernet ports. Can anyone tell me the dimensions of that ONT, please?
Hi.Been happily sending a daily FTP zip of my website's database (100Mb) to my local (home) server since 2012, via BT and then Virgin Media.Since I switched to EE full fibre 500 in late July, no data has been reaching my local FTP server, though my l...
Why is my EE BROADBAND SO SLOW WHEN THEY SAY THERE IS NOTHING WRONG WITH THE LINE
Hi, just happened to notice that EE are currently sending out two different smart hub plus models. The 31 and 32 versions? are there any differences between them - benefits/weaknesses? not sure why they would be labelled differently if there aren’t a...
First time BTO couldn't find the property - its on the high street with a big fat number 6 on it. My eyesight isn't brilliant but even I can spot it. Second time - no reason given and EE apologetic but seemingly powerless. Third time lucky? Not looki...
After a power cut power was restored at 16.15 on 5/8/25. We noticed our router was flashing amber so rebooted it. Still nothing. Checked via the EE network checker which stated the service should be restored by 17.00. This time came and went, still n...
As the title says, My internet isn't connecting via ethernet for around 30 seconds after the PC first boots. It's not a major issue, more of an annoyance as any apps that need the internet for updates etc on first boot throw out error messages.I've t...
I’m appalled how EE can claim to have 11 years great, customer service, going by reviews. I had full fibre installed Monday, installation went ok until activation. Wouldn’t connect, so engineer arranged to return following day. I cancelled an appoint...
The EE app has stopped pairing with the SH+. It did work initially but now I just see the revolving blue/green circle. I deleted and reinstalled the app yesterday and it did pair once but now doesn't. In fact should you always have to re-pair every t...
I seem to be getting ripped off on my monthly bill compared to other providers. Currently paying £42.55 for a 36Mbps guaranteed download speed with their All Rounder: Fibre 50. Looking on comparison website, Uswitch, prices range from £24.00 to £28....
