Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello,I need help urgently. My Sky Q box worked perfectly before your engineer moved my router on 9th February. It was connected by Ethernet in the lounge and I had no issues at all.Since the router was moved to the hallway, the Sky Q box can no long...
Service been down since yesterday on the 1.6 package. There are other posts that are similar and suggest an issue. 3rd party route logs (also no service on the EE hub,logs here don't seem detailed) 2026-02-15T10:27:52Noticeppp[wan_link0] Link: recon...
I received a new hub last year that has been working fine. However when a friend tried to log on to my wifi it shows its the old wifi name and password that is still working in my home, not my new hub details?? Don't understand?
Hello,I have been having this strange issue for over a month now, and I have talked thoroughly with EE CS, as well as had EE and Openreach engineers out. Funnily enough, no one I have spoken to seems to know what http is and why it is different to ic...
Please could someone explain why I cannot set parental controls on a BT Smart Hub 2 with the EE app. Running latest app and have reset hub.
Hi all, I’ve been trying to fix a wi-fi issue with my MSI laptop for a while and at this point I’m running out of ideas so any suggestions would be really helpful! The current problem is that the internet to my device (an MSi katana 15 laptop) keeps ...
I have just switched from BT to EE - wish I hadn't!! I have installed the Full 900 Ultimate with the extender hub. The extender will not pair with the hub (accord to the app) or show up as connected on the app. BUT - the Aqua light is showing. How...
