Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44234 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85655 Views
  • 11 replies
  • 12 Helpful

Smart Hub 3 (SH31b) Older WiFi device issues

We  recently moved from  BT to EE and  have never managed to get older Wifi devices connected (including house alarm) .We have firmware versionr1.35.0-R-1138091-PROD-83002.I understand that I in "Manage your Wireless - Advanced settings "  I should b...

JC4040 by Visitor
  • 255 Views
  • 3 replies
  • 5 Helpful

Smart Wifi Pro Connection Issues

I have just moved from BT to EE .  I have the 900 Mbps service and I have opted to have the Smart Hub Pro and the Smart Wi-Fi Pro, plus a phone service.  The installation took place last week on the 28th January.  Using Ethernet connections to 2 PCs ...

Resolved! Broadband

Just wondering how to change address on my account. As I have moved house and obviously the WiFi is still connected to my old area so WiFi will not work. Any help? 

Resolved! Smart Hub Pro Wifi 7 MLO Backhaul

Hello,I'm considering getting the EE Smart Hub Pro WiFi 7, but can anyone confirm if the wireless backhaul connection uses MLO, e.g both the 5GHz and 6GHz connections for the wireless backhaul?Regards,Liam

liamscor by Established Contributor
  • 597 Views
  • 6 replies
  • 2 Helpful

Wifi connected with no internet

Every night this week all my devices all of a sudden lose Internet access and show "connected without Internet" I have reset the router and everything works for a few hours then it goes again. It only seems to do this during the night and works fine ...

Does an EE SH+ work with XT9 Mesh

Hello,I’ll start by saying I’m a complete novice. I recently bought 4 ASUS XT9 mesh system. I’m currently on 1Gb Virgin Fibre. I couldn’t edit the router to work as a modem only so I’m considering moving to full fibre 1Gb with EE and I’ve been told t...

RKS1 by Investigator
  • 433 Views
  • 11 replies
  • 8 Helpful