Post here to ask/answer questions around home broadband and landline
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now in the early stages of rolling out a fi...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Broadband has been out since six o'clock last night, 16th Jan, tried usual suggestions, still out this morning [Mod edit: removed personal details]
I’ve asked you many many times to block premium calls on my mainline phone ******.i’ve asked you block the calls you failed to do so, but you refuse to give me any refund when it’s your mistake.you failed to do so Early this morning I caught my fri...
Morning guys, now we have had openreach get the road all fibred up we are now ready to order. We currently Have Trooli who use their own fibre, so the question is, will EE pull a new fibre in leafving the Trooli one in place? We also have the ONT in ...
Hiya, I've got two EE Smart Wifi Pro Extenders and in the management page they say that one off them connects to the hub and the other connects to the other extender. Is this the correct behaviour? I've found that client hand off on these nodes is re...
For the past 2 evenings we have had no broadband connection, we have no woken up on day 3 and they’ve identified a fault but estimate 5 days to fix it. In the age of working from home, what do I do here?! My partner works from home, help chat is a 4 ...
This morning there is new Pro router firmware r3.8.24-R-1531355-PROD-1 and it starts by saying use HTTPS which is then says is not available. It then requires the admin password to get into any level of access. Now testing out what it does.It allows ...
Hi everyone, we moved our home broadband from Zen Internet to EE last September to take advantage of a bundle offer which significantly reduced the cost of our two mobile phone contracts. Hindsight is a wonderful thing! Since moving, we've experience...
Hello community I have couple of weeks waiting for the return label but I didn’t receive so now they asking me for 85 pounds because of that. I didn’t return because i need the return label and also i didn’t receive a QR that i have to saw on the ray...
No connection ot went off yesterday came on got for 2 minutes and gone again
IV been sent an email about a debt collector wanting £173 for EE but all my bills are up to date, I moved home back in August and when I phoned EE to switch my address over, they gave me a new broadband and cancelled my old account, they said they wo...
