Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45940 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89429 Views
  • 11 replies
  • 12 Helpful

EE Smart Hub SH32B

Hello AllI recently came to the end of a BT contract and was effectively shunted on to an EE contract, which I was initially happy to do as I had the impression BT and EE were one and the same these days. However, the EE Smart Hub SH32B appears incom...

Poor speeds via extender

I'm on Full Fibre Giabit* with Smart Hub Plus and extender. The EE app says the main hub is getting 927mbps/108 mbps, however when stand close to the main hub my iPhone only shows sub 600mbps, and when connected with ethernet cable to macbook get bes...

MajorNut by Explorer
  • 641 Views
  • 6 replies
  • 0 Helpful

Resolved! Thinking of joining EE

Hello, I'm new to this forum and am looking for advice for a friend.He is currently with BT, with about 3 months to run on the contract. I believe that he is currently paying for add ons that are not required. Full Fibre has just become available. He...

rubbish service

There has been nothing but trouble with EE. My 94 yr old friend is virtually cut off much of the time. several visits from  EE 'engineers' have been a waste of time.Now weve been charged £55 too much and cant get into our account to see why, The site...

Frisby76 by Visitor
  • 269 Views
  • 2 replies
  • 1 Helpful

Website not working

I have been using a website for nearly a year with EE broadband and never had any issues. But today the site will not load it just says the site can't be reached err connection timed out. There are no issues with the site as when I use mobile data on...

Bonita17 by Visitor
  • 254 Views
  • 2 replies
  • 0 Helpful

EE and OpenReach complaint

Hi all,I'm writing on behalf of my parents (85 and 87)  who were convinced in October 20204 to have full fibre fitted to their house. They were the only house in the street not on full fibre and it was a free installation (get the last house on the s...

ndhweb by Visitor
  • 600 Views
  • 3 replies
  • 1 Helpful

No service

Hi,Good Morning i have just moved to southall UB1 *** from Uxbridge UB10 *** we had told EE about moving home every day they are giving us lame  excuses and lies  that the broadband is going to start but they are not starting it but the same old sto...

Joshida7 by Visitor
  • 224 Views
  • 1 replies
  • 0 Helpful

Waiting for openreach or should I switch to virgin

I moved into my new flat 2 weeks ago and placed an order for 900 broadband 9 days ago. Everything is already installed from openreach and from what I can see it's just a case of send me the router and switch me on as the ONT is installed. Now it seem...

Openreach failed to install

After waiting a month for my install, the engineer came and said it would need a site visit, ground works and then a further install. He suggested at least another three weeks. I took a day off work for this appointment and my current supplier contra...

ONT by Explorer
  • 664 Views
  • 11 replies
  • 2 Helpful