Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44013 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85104 Views
  • 11 replies
  • 12 Helpful

SMARTHUB PLUS WIFI EXTENDER PROBLEM

Hi all.  I have a smarthub plus with two smart extenders connected to it.  I've noticed that all of the devices in my house connects to one of the extenders, whilst the second extender has no devices at all connected.  How can I force devices to conn...

deanp100 by Visitor
  • 222 Views
  • 2 replies
  • 1 Helpful

Unable to turn off broadband parental controls

It appears that overnight our broadband parental controls have been turned on, not by ourselves.We've recently migrated over from BT and until today we've never had parental control turned on and now we're getting blocked from sites, Google safe sear...

WIFI Extenders

I have been trying to get through to EE for weeks now, I can never get through and its really peeved me off, basically  I want the white WIFI extenders as I am still using the BT HUB 2 as I need the black disks and they are not compatible, so I wante...

Websponge by Valued Contributor
  • 493 Views
  • 9 replies
  • 0 Helpful

Hybrid Connect Stopped Working

My Hybrid Connect, which had been working perfectly since last October and always displaying good signal strangth (two 4g bars) has suddenly failed this morning with all three 4G bars flashing red. (which is how it should be according to the CS perso...

Malladee by Investigator
  • 773 Views
  • 14 replies
  • 1 Helpful

Resolved! Smart TV loses connection

I have a Samsung smart TV, connected directly to the router through an Ethernet cable When the TV is in standby mode it loses its connection. On turning the TV on, it takes 20-30 seconds or so to reestablish the connection This did NOT happen previou...

Patrick_B by Investigator
  • 321 Views
  • 7 replies
  • 2 Helpful

Hub compatibility

Hello I've recently joined EE broadband with the fiber 67 essential package is it possible to upgrade to EE's hub pro to get better wifi signal and take advantage of the pro hubs wfi 6e and 7 signal? 

BT Mesh network disconnects randomly

Installed the EE router to replace the BT Smart Hub.  I have a mesh network with a primary disc that is hardwired into the EE Hub.Every couple of days, all devices in the house disconnect.  Hub is running normally and my hardwired PC has no difficult...

alanw77 by Investigator
  • 458 Views
  • 9 replies
  • 1 Helpful

Resolved! BT to EE no account details

I recently renewed with BT and have been migrated to EE broadband as part of it. However, I haven't received any account details. I've had text updates about service starting but haven't received anything at all via email.Any ideas?

lufc87 by Contributor
  • 277 Views
  • 3 replies
  • 2 Helpful

Resolved! Migration/Upgrade from BT to EE - Terrible

Hey, Thought I'd share my current experience, like others. I knew there was a programme to eventually transfer all BT Residential Customers across to EE Branding and Service Management even though EE is still part of BT Group. I spoke to Sales about ...

stewsoft by Explorer
  • 1203 Views
  • 6 replies
  • 3 Helpful