Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44775 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87009 Views
  • 11 replies
  • 12 Helpful

My internet not working

Hello, can you help me with a problem? My house's power was turned off for 30 minutes, and then when the internet router in the house came back on, it stopped working. Can you help me somehow to get it working?

Diana08 by Explorer
  • 231 Views
  • 4 replies
  • 8 Helpful

Full fibre install

Hi ... I have just renewed my contract with EE was a BT FTTC customer and I will be getting FTTP on the 26/03/25 . I just wanted to check/make sure that Openreach can place the ONT where my router is currently in the hall way and place the wire from ...

Axx by Investigator
  • 698 Views
  • 15 replies
  • 11 Helpful

Resolved! Moving my BT landline number to EE

Hello, I have made several calls to EE customer service to try and get my BT landline ported to my new EE digital service, moved from BT to EE on 05/02/25 and asked to keep old landline number (which I’ve had for fifty years) was given a temporary di...

Marye80 by Investigator
  • 739 Views
  • 11 replies
  • 4 Helpful

Resolved! Smart Wifi Pro

Just wondering how many Smart WiFi Pro extenders you can get as part of the EE BB subscription.  I currently have a Smart Hub Pro and one WiFi Pro extender but think I could do with one more to ensure full coverage.

nelix01 by Established Contributor
  • 1788 Views
  • 28 replies
  • 13 Helpful

Harrassment

Just sharing my continuing negative experience with EE / BTI was a BT customer for over 20 years, but as my last contract was finishing I was persuaded to migrate to EE. However, following numerous complaints; lack of continuity; almost 4 hours on th...

Jan139 by Investigator
  • 431 Views
  • 6 replies
  • 0 Helpful

Businesses can't hear the menu options we press

Hi, we have recently been switched from a copper-connected BT Hub to a fibre-connected EE Hub and, I am told, our landline connection is now fully digital.  We have now found that some businesses that we phone who have a menu to get through (e.g. "Pr...

Resolved! I can’t connect Epson ET-2850 to Smart Hub Plus

I’m going in ever decreasing circles. I set up an Epson ET-2850 a week or two ago and everything was fine. Then a couple of days ago the wheels came off. I have a Mac Mini running OS Sequoia and I run NordVPN. I saw a message flash up on the screen t...

HenryTudor8 by Established Contributor
  • 920 Views
  • 18 replies
  • 2 Helpful

ssid and public sharing help

HI .is there a way to turn off the public wifi sharing on the ee hub ? .it takes me to the bt website when i click on it and then i cant/dont have a bt account.also is there a way to stop/hide my wifi signal so nobody can see it being displayed . tha...

robbyj by Contributor
  • 449 Views
  • 10 replies
  • 0 Helpful