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Hi all

Woody19912
Explorer

‎19-06-2026 04:58 PM

Hi all I switched over from bt to ee as my package was finished and wanted a cheaper package didn't switch the wifi box lately my wired connection are not working I plugged my ethernet cable directly into my laptop and no connection I think my bt smart hub 2 ethernet ports not working is there a way I can get a new wifi box and how would I be able to do so wireless is working completely fine thank you all 

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎19-06-2026 05:00 PM - edited ‎19-06-2026 05:02 PM

Phone CS for a replacement router.

Wasn't the BT SH2 Ethernet working when with BT? Unlikely that a switch of ISP will stop them working.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Woody19912
Explorer
In response to XRaySpeX

‎19-06-2026 05:23 PM

Hi it was working before I moved home etc since I been in my new house I thought it was the ethernet wall socket but today tried the ethernet cable directly into my laptop and nothing all sockets 

0 Helpful
JimM11
Community Hero
Community Hero
In response to Woody19912

‎19-06-2026 05:45 PM

@Woody19912 Do you only have the one device that has an Ethernet connection, Your home wiring connection and then testing your laptop, would pair it all back again, power of your BT Hub, power off your laptop, with them both reset only now do the Hub/Laptop direct connection that way see if the reset has cleared any potential issues etc....

Woody19912
Explorer
In response to JimM11

‎19-06-2026 06:15 PM

Hi I restarted all devices tried all the ethernet plug in the bt smart hub 2 but not wkrk

0 Helpful
JimM11
Community Hero
Community Hero
In response to Woody19912

‎19-06-2026 06:23 PM - edited ‎19-06-2026 06:31 PM

@Woody19912 Just follow @XRaySpeX advice and ask for EE to send you a replacement hub, do not remember if the BT version has NIC port led's on it, so one or the other bad hub bad laptop or bad cable. with only one device there is just no easy way to say what! You haven't per chance disabled the Ethernet Adapter in the laptop?