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Meant to be the best turns out it’s the worst

ShakiraGrantLaf
Visitor

‎25-10-2026 09:38 AM

I’ve been with EE since March and I’ve had nothing but shocking Wi-Fi. I’ve even upgraded my package and to be honest it has gotten worse. their advertise themselves as the fastest most reliable network and yet I’ve had nothing but problems. this is so disappointing is anybody else having similar issues, no connection stops TV phone from working. Cannot connect to anything

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎25-10-2026 10:10 AM - edited ‎25-10-2026 10:11 AM

Hi @ShakiraGrantLaf 

Which router and how far is this from your TV. 

EE say they are the best network not the best hardware. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Schockwave
EE Community Star
EE Community Star

‎25-10-2026 11:49 AM

@ShakiraGrantLaf , if you give us more information, we may be able to help. You can also text GUIDE to 66033 to get some help and EE will contact you as soon as they are available and should be able to help.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
shakey19811
Established Contributor
Established Contributor

‎27-10-2026 07:29 PM - edited ‎27-10-2026 07:40 PM

ethernet cable from all that have and ethernet port i have everything connected via ethernet switch from the router and have zero problem if you on 900mb or above get a switch with 2.5 gig port if you got 80mb down use a 1 gig switch

5 Port Gigabit Network Switch, Ethernet Splitter Hub 1gig 

 5 Port 2.5Gb Unmanaged Ethernet Switch 

connect the switch via a lan port to the router then connect all Ethernet enabled devices to the network switch

or change the wifi channel on the router or buy some wifi extenders 

reboot t the router and see if thee signal is better if it is  his usually indicates a dead zone in the wifi coverage

 

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