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EE mobile catching people's boardband

Residentsteven
Investigator
Investigator

‎19-06-2026 09:37 PM

Not sure if there is a simple solution but since switching to ee boardband I also have a EE mobile. When I’m out and about I find it randomly catching onto people boardband and not using my unlimited mobile data 🤦🏻‍♂️ it’s so annoying. I don’t have the WiFi password because I’m simply walking past but why would it try and connect instead of using data I previously had BT boardband at home and this never happened before.

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5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎19-06-2026 09:43 PM - edited ‎19-06-2026 10:21 PM

@Residentsteven : It'll be the public EE WiFi network that other users are contributing to with their New EE or BT routers (as yours might). You could switch WiFi OFF on your phone or just accept it as a gift horse.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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JimM11
Community Hero
Community Hero

‎20-06-2026 07:14 AM - edited ‎20-06-2026 07:15 AM

@Residentsteven There is no password on the EE WiFi transmitted from other's home wifi Hub's, it's your logon credentials that are used, so that must be setup somehow on your EE Mobile device to use as an auto connect to the EE WiFi.

Using EE WiFi at Home and Out and About | Mobile Help | EE

 

Residentsteven
Investigator
Investigator

‎20-06-2026 07:21 AM - edited ‎20-06-2026 07:21 AM

Thanks everyone I have checked my settings again and it’s the auto join under EE WiFi causing the problem 🤦🏻‍. Hopefully it’s all good now 👍🏻.

JimM11
Community Hero
Community Hero
In response to Residentsteven

‎20-06-2026 07:27 AM - edited ‎20-06-2026 08:13 AM

@Residentsteven Would be REAL useful to know now if it does stop happening when you are out and about since you have made the change, there will be many more that fall into that kind off operation with mobile device setting's for sure.

EE are turning the Feature on for the Home hubs, and many unsuspecting user's will have zero idea's that there home bandwidth is being sucked away because off connections out with there control.

From the latest EE FW updates, it now states EE WiFi-Auto has been added, if that is so you may wish to have the serious look if it is also being transmitted from your own EE home Hub?

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JimM11
Community Hero
Community Hero
In response to Residentsteven

‎20-06-2026 08:43 AM - edited ‎20-06-2026 08:52 AM

@Residentsteven Just checked my neighbours BT connection that he has, do see that the EE WiFi is still current on his system with the BT Smart Hub 2 that he has standing outside his property, cannot say if that unit is also being FW updated in any way, but going to take a look on the BT Forum just in case. 

Edit:- Nothing off any mention as yet BT Forum wise but was just a quick look so to say.

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