Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43696 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84223 Views
  • 11 replies
  • 12 Helpful

SW40J

I have two extenders, one has all my devices connected to it, the other has zero devices connected.is there a way to move devices from one extender to another in the browser hub manager pls ?TIA

cpblue by Contributor
  • 159 Views
  • 3 replies
  • 0 Helpful

EE not fit for purpose!

Not so much a request for help but to register the complete utter incompetence of EE.We have been loyal BT/EE subscribers for over 50 years which counts for nothing I know.I recontracted in October and was happy with the service Landline Broadband & ...

Marg0105 by Contributor
  • 161 Views
  • 1 replies
  • 2 Helpful

Resolved! Channel point printer access

Hi I have recently moved from BT to EE. My wireless printers worked fine before, but now although connected to the internet, the connection report states: A router /Access point channel conflict has been detected.  If you have problems printing or sc...

Dozydora by Investigator
  • 234 Views
  • 5 replies
  • 5 Helpful

Broadband username

Hello all,I've been told I can use the EE Smart router on Plusnet FTTP (EE show that if you purchase the smart router) however I can't seem to work out how to change the broadband username and password, am I missing something really simple?  Thanks 

SuperJC by Contributor
  • 824 Views
  • 10 replies
  • 1 Helpful

Cannot access account

Digital voice installed. Email advised invoice issued go to web or app. Have mobile account but will not link to broadband account 

Chstride by Explorer
  • 206 Views
  • 4 replies
  • 2 Helpful

Full fibre in my area works been postponed for 3 month

We have applied for full fibre 150 in AB24 ***. Initially, it was 1 month wait, since the start of December. Then, we received a message that work had been postponed to March 19.  Why has it been postponed and how to make it happen faster? If not, ho...

EEvol by Visitor
  • 120 Views
  • 2 replies
  • 1 Helpful