Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi EE or anyone?I've recently been forced to down grade from g.fast to ADSL VDSL (80Mb) given no other options exist yet and I've just spent the day sorting out my network post migration.On my journey I discovered this insanity: https://community.ee....
Although it's hard to be certain about what's going on, I've noticed the following a couple of times -After 5-6 days of the hub left running, when a PC is next started it's no longer given an IPv6 address / DNS - as can be seen in Windows network in...
Hi, we moved home on the 16th of may this year, we expected as usual, that our broadband connection with EE/BT would be up and running ready for the start of our new tennancy, however we recieved a message from EE saying we needed and engineer visit ...
So, forced to move from plusnet to ee cos still wanted to keep landline.New huge router all up and running yesterday and all works ok.Had to change cos, words to the effect of:-"Oh, we need to change everything cos the old copper wires are old tech a...
I am trying to contact complaints as have been sold extenders that would never have been fit for purpose - which have been added to my package at a extra £8 a month for 2 years!! And i'll never be able to use them!! I've tried to call but go around ...
Good morning I came to my closest store last month and changed my device to the I phone 17 and was told of if I change my broadband from utility warehouse to Ee that my settlement payment would be covered by yourself’s and I’ve not received this paym...
Just been migrated from Plusnet to EE today, and everything went well but I just noticed something a bit odd when I came to do an nslookup from my desktop. Basically, if the DNS servers weren't specified, the request would time out and you can see t...
Seen a similar story here but not sure if its the same - https://community.ee.co.uk/t5/Broadband-Landline/Phones-suddenly-dropping-off-the-Wi-Fi-why/td-p/1620263We have EE 1GB fibre BB with a Smart Hub SH32B (Model: F5394-P EE) and its been great for...
All and anyone access the EE Range help. 2nd Link all about the Home Broadband range.https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubsDevice Help | EE
Hi, I have my new broadband connection booked for 07/08 however looks like my move in date into new home will be delayed. Please advise on process of changing installation date
