Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I renewed my EE Broadband 2 year contract March 2024 when they were merging with BT. Since that day I have never been able to access my broadband account to view bills or anything!I called repeatedly, but like the other comments here they knew about ...
Devices will not stay connected to hub ring doorbell,Halo Central heating,even the mini box for bedroom disconnects.Tried rebooting several times ?
Hi,My contract renew due on 9th April but I do not want because moving abroad.How can I cancel this but using the plan til 9th April?A bit confusing what I found so I thought maybe I get an answer here. thank you!
I've got a 900MB service, a Smart Hub Pro connected to a Smart Wifi Pro by gigabit ethernet (cat 5e I think), via a switch to stop the connection dropping. After initial start-up of the Pro, connecting to it via 5Ghz wifi, I might be getting 850Mbps ...
HiI have been trying to import contacts in vcard format into my hub. Apart from manually entering them in to the phones, this is the only way. However I get an error "invalid data CHOP3-903"I have checked the format by opening in a text editor and it...
I recently moved my broadband account from TalkTalk to EE since I had my mobile account with EE to try and minimise expenses. Can't say it's been a huge success. I connected my phone and tablet to the network, no issues.However, my TV gets constantly...
A person wearing an EE badge called Tuesday saying EE were up grading fibre cables in Highbridge area Somerset and we would get new router. Strange as we could have been told online. Is this some sort of scam or potential fraud. Any one could print a...
Hello,Please can you let me know if there is a way to view historic faults for the router past a month?Thank youJames
Since January 2025 we have had the EE 900 Mbps service with the Smart Hub Pro and the Smart Wi-Fi Pro, plus a phone service. I have the 2.5Gb Openreach ONT fitted.The speeds have been fine exceeding the 900 Mbps download and 100 Mbps upload using E...
Am trying to test broadband speed by following instructions on EE webpage which says:Open the EE app.Select Manage.Select Broadband.Select See what’s included in your plan to get a breakdown on what you’re expecting.You can select a Test speed from t...
