Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My parents are due to have EE installed tomorrow afternoon. They have finally shifted away from Virgin Media after being a customer for more than 30 years (NTL previously), when they found out that they were being charged a ridiculous £119 for basic ...
EE recently agreed to upgrade me from 900Mbps to 1.6Gbps. They now offer digital voice with 1.6Gbps.I was offered the takeover method which is generally only offered to customers with a high monthly spend with mobiles etc, or those who haven't upgrad...
As of the update pushed out over the last 24 hours, none of my Apple devices in the home will connect to the guest Wi-Fi but will connect fine to the main wi-fi. Non Apple devices connect fine to both. Tried removing and readding the guest wifi, for...
I just got this email from EE Hi,We've been in touch a few times to ask you to send back your kit.We haven't received it and it's past the return-by date, so we're sending you an updated final bill and adding a £ non-return charge.If you return the k...
EE Anytime/Unlimited Calls (landline, not mobile phone)I've been looking through emails sent to me by EE, looking at EE's price lists, EE help, and information online, including on this Community.I understand that there appear to be fair use limits f...
Back in July we received an email from BT, who we previously had our broadband and landline with, advising us we could have our service upgraded to a full fibre package for free. We got this booked in and had the fibre install completed mid July. Ou...
Seriously cannot contact a single human about the fact you’ve sent the wrong hub. Your bots keep running diagnostics and telling me it’s not connected. Like duh……. tour 150 , app and website yield no results either. someone needs to contact me soon...
keep losing Internet a couple of times a day, admittedly it is not for long but annoying when you're watching something on tv.
I am writing to raise a formal complaint regarding my broadband service, which has been unreliable and has left my family and me without internet on multiple occasions. On 24th September 2025, my broadband stopped working. After performing all basic ...
I have the Smart hub, but need to boost range to the rear of my house, any recommendations for what extender to buy? Is there something specific for the smart hub?
