Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello, I’m thinking of changing to we from Vodafone. I have an early exit fee from my current provider but we have said they will give a switching credit. Just wondering how that works and if they give that to my current provider or if it’s a credit ...
I had a fault on my land line and it was arranged for an engineer to visit. He rand when he was 15 minutes away, he then rang again at the due time but wanted me to provide a parking permit. I rarely use permits visitors make their own parking provis...
I tried to reduce my bill and agreed to switch off my landline. But I now have two bills, one for broadband and one for my mobile. This is not right is it. I have phoned 150 and when asked I selected 2. But this is not registering. So I get an ...
Hi allShould be a quick one to answer I imagine.My order says I should get my kit on Sat. Do EE email with the carrier, and tracking details, or maybe do you get a notification from DPD (or similar)? Thank you.
When does the internet come back on after making a payment thankyou
Wow what ever happened to rewarding customers who are loyal. went to see about leaving EE and all they could offer me as a package was the same as a new customer even though I’ve been with EE for 17 years. So to stay they won’t give any discount just...
Hi, Just signed up for EE Broadband in my new flat because it said no landline needed. However, after signing up I get a message from EE/BT saying openreach engineer will need to attend my property. Why? I don't have a landline nor a landline/Openr...
A few months back i was persuaded to transfer from BT to EE. Since then our BT landline ansaphone has not worked and just wont take messages. Whilst there is the 1571 call abck function we would much prefer a landline phone/anspahone that works and t...
The title of the post says it all, really.The background is that I have an EE Smart Hub that's several years old. (There's no model number on the device and I no longer have the box. It's the one with horizontal lights above and below the EE logo.)...
HelloI know this isn't really in the right place but wasn't sure where else to post.When on my phone or tablet, I login to the community, read threads etc.However, even when logged in, every 'helpful' like or if I want to comment on a post or start a...
