Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40647 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73911 Views
  • 7 replies
  • 12 Helpful

Activation day been and gone

I've just moved into a house that already has FTTP so has an Openreach modem on the wall. Initially I gave the 22nd as the date of completion but was given the 24th. This has now been and gone and still I have nothing.  Has anyone else been in the sa...

Adlez by Explorer
  • 362 Views
  • 4 replies
  • 1 Helpful

Broadband

New to ee. Set up my broadband and followed all instructions, everything set up and connected. Now I cannot connect any device in the house to the new broadband, the new broadband isn't even an option for phones and iPads to connect. Anyone else had ...

Madoof85 by Visitor
  • 112 Views
  • 1 replies
  • 1 Helpful

Delay between switching provider

Hi, Found out recently that EE can now offer full fibre in my postcode area .. so started the switch process from Virmin immediately.Now I've left myself with a little dilemma.. I figured it would be a quick process so gave my months notice to VM str...

ddean1379 by Investigator
  • 183 Views
  • 5 replies
  • 2 Helpful

internet speeds stuck at 30

hello i have been with ee for years and my son enjoys gaming competitively and complains about the internet speeds being slow.i am wanting to know if anyone has had issues with internet speeds being stuck at around 30mbps when the plan offered by EE ...

Newtork Interface eth 1 2 or 3, keep going down and up

Hi,Newtork Interface eth 1, 2 or 3, keep going down and up is this normal and what does it mean? Is the hub bringing them down and up?The hub is the EE Smart Hub Plus, the latest oneHere is just an example but there are many, many lines of this:23/02...

CJMH by Investigator
  • 160 Views
  • 4 replies
  • 0 Helpful

Resolved! New EE router not working with Smart Plugs

I haven't been able to connect my smart plugs to my new EE router since I got it over a month ago. I previously had 7 smart plugs and switches with my old BT hub but the new router has been a nightmare to comnect.I have tried switching off 5Ghz tempo...

Dreamnought by Established Contributor
  • 1495 Views
  • 34 replies
  • 1 Helpful