Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I'm fed up of EEs answer to every fault being "REBOOT / POWER ON/OFF THE ROUTER"I get error codes 6023 on EE TV about 3 times a week ... the screen tells me to reboot everything (so EE know the issue)My Digital Voice fails ... No dial tone and incomi...
Hi all,I had my connection made yesterday, but I was experiencing huge packet loss (up to 90%) throughout the day and night, I was hoping it would stabilise and correct itself after things had "settled"Come this morning and its still terrible, so I g...
Can’t find my bills
I read lots of topics on here which highlight problems, most of which I can barely comprehend (I have a reasonable basic knowledge of TCP/IP networking but I'm certainly not an expert - like most people). My home is really low-tech - two laptops, a '...
This company is by far every bit as good as BT and they where crap. App always undergoing maintenance constantly running back and forward to the shop to sort things as the so called tech guys can never sort anything. Should have stayed with fibrus. W...
I’ve never been so frustrated with an app that usually doesn’t work more times than it does.. just to control the WiFi for my children takes more actions than it does to launch a ballistic missile.
We recently got offered a renewal at the same price as we were paying to avoid price hike, this involved supplying the newer wifi 7 hub, good we thought. then we got the thing and.. it only sort of works. The router itself seems fine, but the wps is ...
Installed all my shiny new EE router and extenders the weekend and it wasn't much fun.Connection issues with most smart plugs that I eventually managed to sort out and my beloved dreame Bot finally got connected. However, the Extenders are as far as ...
I’d like to give some positive feedback about Nisha.She handled my request incredibly well and everything was done quickly, smoothly, and with no hassle at all. She made the whole process feel easy and stress-free, which I really appreciated.Nisha wa...
