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Broadband

Snuzan59
Investigator
Investigator

‎08-07-2026 07:36 PM

I have been with EE for nearly a year (broadband/TV/landline package) I have had  issues from the start broadband always going down many times a day (if for a short while - which is very annoying) tv often buffering whilst trying to watch programmes, I find these services are not fit for purpose (I wish I had stayed with SKY) sadly I have a two year contact.  Sadly EE do not seem to be able to fix these issues.

SN

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4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎08-07-2026 07:40 PM - edited ‎08-07-2026 07:42 PM

@Snuzan59 : What lights show on the router when this happens?

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Community Hero
Community Hero

‎08-07-2026 07:48 PM

@Snuzan59 Also if EE TV is what you have look on that part off the Forum for buffering issues.

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Snuzan59
Investigator
Investigator
In response to XRaySpeX

‎08-07-2026 07:55 PM

We have done all the above and still the problem persists
Sent from my iPhone
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JimM11
Community Hero
Community Hero
In response to Snuzan59

‎08-07-2026 08:00 PM

@Snuzan59 It's kind of simple the questions are asked to find out what you have, the Forum knows nothing about what you have, what you have done, and if you feel you are not capable off doing so try to get an EE Guide out to take a look see what is going on also. Depending on your package it may be a free option if not EE will advise the cost to do so.

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