Welcome to the Community, @Mark564 👋
How far from your Hub is your EE TV box, and could there be any devices that are causing interference with the connection?
It's also worth checking to see if your box is connecting to 2.4 or 5 GHz, as the former will be better if there's a fair bit of distance between the two devices.
If you're using the Smart Hub 2, you can check this by heading to http://192.168.1.254/ in your browser, then select My Devices.
Finally if you haven't already, I'd recommend trying a full reset on your TV box. If you check out our help page here, it lists an option where you can do this without losing any of your recordings.
Peter
