In late June 2026, an engineer came over to provide the cables for fibre. As expected, this required drilling into the wall. All seemed fine until I noticed today that the protective cover is coming off from over the inlet. As we're now seeing a lot of wind and rain, I do not want to risk damp in the walls.
Openreach don't take calls directly; an engineer can only be called out by your provider. The EE customer service options tree takes me to a prompt for the visual service. That prompts me to text a number that has me interacting with other bots, but this is targeted at diagnosing faults in the broadband service, not physical infrastructure.
I have requested a call back, but I take a lot of meetings for work, and I have no idea when it will happen. I don't want to mis sit and have to request another one. Last time I requested a call back, it never came. How do I get in touch with a person as a matter of urgency before I have lasting structural damage?
