Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Almost a month ago, I decided to move from BT broadband to EE (alongside existing my EE mobile account) but have tried multiple times to link the new BB account to mobile on the MyEE App and online but keep getting the same message - to ring EE to do...
I've been told that when my current contract ends (I’m on Fibre 36 Essentials) I will have to move to Full Fibre; This was news to me.My situation is that I have no direct line of view to the nearest telegraph pole and, since 1980, I seem to have use...
Anyone else having the Wi-Fi pro 7 hub just flash orange I have had it since 7pm and tried everything reset, unplugged, checked cables everything and still not connecting. And apparently from what I can see there is nothing wrong with the network in ...
We are having issues with our EE broadband, particularly on our EE TV Pro box which is less then 5m away. WiFi speed test on mobile shows DL 857 and UL 99.8. seems to just be an issue on the TV box pro. Have reset the TV box, reset the router, run th...
Hello all,Unsure if that is the right spot, but I just wanted to check if other folks had experiences on this topic.I have a 1Gig Full-Fibre package with EE and the white Smart Hub.Now, I can see that with this package, EE now offers the Smart Hub Pl...
I have been trying to link my home broadband to my ee id and for some reason it always no matter what says it’s wrong either the code that was sent was incorrect even though it’s always right and it’s the exact same with the bank details the account ...
Hi guys, a little help please Past day or 2 I've noticed when using Google search I'm asked to verify I'm not a robot via captcha. Not sure why it happens, it doesn't even happen all the time but it is becoming more regular. Any ideas on how I can f...
I have transfered over from universal credit basic package £20 which i paid last week, I have now had fibre Internet 1 week and getting charge already for only being with fibre 1 week. Also the speed hasn't been as great at my package biscuits deal. ...
Why has my broadband account been updated? I never agreed to this so I assume that when my 24 month contract is up in may it will still be up and this hadn't extended it?
How do I escalate a complaint to an EE escalation team? Is there an email address?Last October I received a marketing email from EE regarding my home landline and broadband, offering upgrades to "superfast". The email stated prices for an upgrade...
