Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 421 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46694 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 91025 Views
  • 11 replies
  • 12 Helpful

Resolved! New Broadband Order

I received a parcel today for my new broadband activation which was supposed to be a tv box, smart hub and booster but all I have received is the booster royal mail says parcel is delivered do I expect another package with tv box, and smart hub or ar...

Dean163 by Investigator
  • 117 Views
  • 1 replies
  • 1 Helpful

Resolved! No option on chat for Broadband Order update

Hello,I am an existing EE Broadband customer, currently on FTTC, however FTTP has recently become available to order at my address.I placed the order on 15th October, with a confirmed install date of 27th November. Openreach arrived, but couldn't com...

ccdorset by Investigator
  • 173 Views
  • 4 replies
  • 3 Helpful

Resolved! EE Upload Speeds

Morning one and all.I currently have the 1,6gig service, and wondering if there is any news if EE plan to increase the the upload speed.  Kind regardsC

Resolved! Unable to manage my account or login on app!

I login to my account on pc and i get hit with "This service isn't working right now" page every single time for months now. I have tried different browsers and different devices and the same everytime.I try logging into my account on the app and it ...

Resolved! Check number genuine

Is 07973 100606 genuinely from EE/ BT as it is one digit different than on an EE list of numbers for a direct partner and I am paranoid as I clicked on a link I was sent via text and the EE looks odd in the text like E E so EspaceE

SUEYR by Investigator
  • 161 Views
  • 5 replies
  • 1 Helpful

broadband and tv

Hi i would like to review my EE TV and broadband package please and would like to know if i can do that yet  ***** *****   [Mod edit: full name removed. Please do not post personal  identifiable details on public boards.]

Using Custom DNS Slow Speeds

Hey Alli currently have a Hub Pro WiFi 7 I have ser to use cloud fare family dns as ee parental control seems to blocking site that don’t need fall into the block category a invoice processing app Joist. But I have notice the speed to the hub is stil...

FAM0422UK by Established Contributor
  • 118 Views
  • 1 replies
  • 0 Helpful