Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi everyone,I’m writing to express my extreme frustration regarding my scheduled broadband installation today. An Openreach engineer was supposed to visit this morning to set up my EE internet, but no one has arrived yet, and I have received no updat...
So agreed to sign up to full fibre install date was 18th September, BT openreach contractor turned up (MJ Quinn) ripped out copper landline connection and installed modem on wall etc but no connection red light, said nothing he can do and left, conta...
Hello, our broadband works well in all rooms except the one that is closest to i.e the sitting room. We brought a booster that our friend finds really useful but the TV and lap top signal keeps dropping out . It is fine in other rooms including our g...
Can anyone suggest a fix for the problem I am having with my broadbandI have approximately 10 devices connected to my My EE spart hub plus full fibre broadband. All connected perfectly to WiFi until approximately 2 weeks ago. Since then 2 TVs and a T...
Everyday about once every 2 hours I have to reboot the router, tried the fix, no good, if it was a router software update that caused this at least give us the option to roll back to a previous stable version, or are we just going have to put up wit...
How to get new router
Ha Several days ago wi fi residence does not work.
It's being a while since my BT was migrated to EE but I cannot link my BT account to EE. I'd like to know how to do it
